ECOC VIRTUAL CATCH UP 2022
FAQ’s I cannot log in – my passcode is not recognised
Please check you have registered with a unique email address and no-one else is registered with the same email address. You can update your email address in the Manage Badge section of your account – your main company contact will need to do this. (Visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.) Alternatively, you can register with a new email address and you will receive a new passcode via email. Please note the system takes a few minutes to sync so please wait up to 5 minutes before attempting to access the virtual event.
If you still have issues accessing the virtual catch up please email the team on support@nexusmediaevents.com I cannot see the Booth Cockpit
Only exhibitors registered at Virtual Exhibitors will be able to view the booth activity and access the booth cockpit. All other exhibitors will appear as Visitors. If you believe you should have access to your Booth Cockpit please contact your main company contact and they can update your access in the Manage Badge section of your account – your main company contact will need to do this. (Visit: https://bookings.ecocexhibition.com/exhibitoradmin/badges and log in with your credentials.) Alternatively, please contact the team on support@nexusmediaevents.com with confirmation of your approval to be added as a Virtual Exhibitor and we can do this for you. When will the virtual event go live? The online exhibition will be live to attendees from 11am on 11 th October. We would ask that you plan to have your booths complete by 7 th October. You can continue to update and change the content on your booth as often as you wish after 7 th October as well as throughout the event. How can I arrange meetings? The schedule section of the event platform will open from week commencing 7 th October and will enable Exhibitors to set their meeting availability and allow visitors to search for exhibitor contacts to request meetings which can be scheduled for 11 th , 12 th , 13 th October. Please note, the live chat and video meeting options will not be operational until 11 th October. We would encourage exhibitors to invite their clients and customers to register for the virtual event and to log in from 27 th October to request meetings.
The full event platform will open at 11am (BST) on Tuesday 11 th October.
What are the opening times of the event and how long will the event last? The virtual event will run open to visitors 11:00 (BST) on 11 th October through to 23:59 (BST) on 13 th October and will be run in BST (British Summer Time). The exhibition and video content will only be available during the event dates. As the event is international and virtual, the online event will be open 24 hours a day, however this doesn’t mean you need to man your booth 24/7. Attendees will be able to choose from meeting times that you specify and can leave a message if your staff are not available, for you to respond to at a time that suits you.
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