WOW From: Ian Beane, Fruitland To: Fruitland Door Shop, Office Production and Delivery One of our regular customers came by to let me know how much he enjoys the doors he buys from us. From order taking to the guys in production and all the way through to the delivery team, we knock it out of the park for him every time. HIGH FIVES!
SAFE From: Kalen Thompson, Jerome To: David Inocencio, Jerome
better, I mean like night and day difference. I felt like an inconvenience at BFS. Not the case at Franklin. Drew Baughman was very helpful, got me pricing, showed me the lumber, gave me his card, and told me to email him my list of materials, and he would build a quote for me.”
David has been an amazing help to me while I learn the ins and outs of the yard! He’s taught me a lot in the first week that I’ve been here! He explains everything well, and I’m able to know exactly what he’s talking about. He’s helped train me on how to properly and safely load/unload trucks and move material correctly. He taught me how to unload the rail cars safely. He’s been teaching me the paperwork side of things in BisTrack and through emails. He leads well and runs the yard in a very efficient way! He is an awesome guy to work with here!
Way to go, Drew!
STRIVE From: Danielle Sweet, AR Team To: Julie Bondi, Boise
I want to give a high five to Julie Bondi. A couple of months ago, I started auditing Boise Hunter Homes, and as a portal customer, they operate differently from a normal customer. I have worked very closely with Julie in the cleanup, and she has been amazing at helping me to reconcile, correct, get me in touch with the correct employee, and even teach me new things. We are now carrying some of the practices they use to our Pocatello store for some of our portal customers, and it’s been an absolute game-changer. Now, BHH is cleaned up, consistent, and looks fantastic! Thanks again, Julie, for all your help and patience throughout this process!
GUIDE From: Jessica Vineyard, Caldwell To: Kevin Kovachevich, Caldwell
Kevin (or Kovo as we call him!) is a new addition to the Caldwell team, transferring over from Team Boise about three weeks ago. He saw one of our newer load builders struggling with putting loads together and took it upon himself to give the new LB some guidance and tricks on load building, first by explaining the process and second by showing. Sharing what we’ve learned with each other can only make our team better, and we are lucky to have Kovo in Caldwell. THANK YOU, KOVO!
EASY From: Jordan Paeth, Corporate To: Drew Baughman, Boise
I received a text from a cash customer and wanted to share his wow experience with Drew Baughman at the front counter in Boise. It reads as follows: “I’m quoting a decorative fence for a friend ... stopped at both FBS and BFS (due diligence), and my experience at Franklin was MUCH
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