International
Shopping and shippingoverseas
With themassive growth in cross-border ecommerce coupled with rising consumer expectations and competing customer loyalty, there’s never been amore pressing need for online retailers to step up to the challenge. Here, AndrewGoddard, Commercial Director at Whistl talks to Rina Patel Maisuria to explain the importance of choosing a delivery partner that has the agility tomeet global consumer demand andwhy working withWhistl International is an all roundwin-win! What’s the secret to success in a global ecommercemarketplace? With more andmore online shoppers looking for lower prices and greater convenience, whether they’re receiving goods from the USA or returning products to the Netherlands, it’s really important to give consumers the choice, flexibility and efficiency they’re looking for. Providing customers with a great delivery experience is the key to keeping customers satisfied and loyal to your brand. How can amulti-carrier delivery strategy benefit e-tailers? The great advantage of working with a delivery partner that has a network of multiple global carriers like Whistl means you’re able to access a really agile infrastructure that’s robust enough and quick enough to keep pace with consumer demand. Restricting your shipping to one carrier can limit your ability to respond to surges in demand if their own network is under pressure. Operationally, multi- carrier delivery management enables you to keep your international shipping costs down, is totally scalable, plus smaller e-tailers can take
advantage of the kind of discounts that only large-volume senders receive. It’s an all-round win-win!
SowhodoesWhistl workwith? AtWhistl we take advantage of thediffering strengths and skills of numerous international carrierswhoprovide fast, premiumand standard tracked services aswell as priority untracked services. Having access to a network of different carriersmeans your customers can choose the most attractive shipping option to suit their budget and timescales, whilst retailers can ensure thebest delivery experience for customers at the most competitive rate. As international ecommerce grows sodowe! Customers expect fast, convenient fulfilment anddeliverywhatever country they’re ordering from. That’swhywe’ve recently invested in fulfilment and acquiredecommerce specialists Parcelhub and its sister fulfilment and distribution companyMail Workshop. Add to this our growing network of international delivery partners and you can see that we’re really committed to expanding and improving our operational efficiency right across theworld. It’s an exciting time andwe’re looking forward to the freshopportunities this boomingmarket brings. How isWhistl planning tomeet theongoing growth in international demand?
TofindoutmoreaboutWhistl International email moreinfo@whistl.co.ukor visitwww.whistl.co.uk/international
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Whistl Magazine • Summer 2018
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