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Q&A, from page 3

details became county standards. I am proud of this proj- ect because we demonstrated that infrastructure can be de- signed to be more sustainable without increasing the costs. TZL: How have you helped your firm to outperform some competitors? What do you feel sets you apart? DWK: We outperform some of our competitors because we set high goals and trust our people to meet them. We have excellent business systems that allow our managers to stay on top of their projects. We focus on things that matter, and we do not let small things distract us. One area that sets us apart is that we give equal importance to marketing in our business planning and budgeting. “We outperform some of our competitors because we set high goals and trust our people to meet them. We have excellent business systems that allow our managers to stay on top of their projects. We focus on things that matter, and we do not let small things distract us.” TZL: Are you married? Children? DWK: I’ve been married for 42 years. We have four adult children and seven grandchildren. TZL: What’s one thing most people at the firm don’t know about you? DWK: I once sang in the White House for President Rich- ard Nixon. TZL: Best vacation spot? Dream destination? DWK: Hawaii. My dream destination is wherever our next trip takes us. TZL: What’s the last book you read? DWK: Gathering Prey by John Sandford. TZL: What’s the last movie you saw? DWK: Jason Bourne . TZL: What’s the best piece of work-related advice you’ve ever gotten? DWK: Fix problems from the top down. TZL: Is there a leader you really admire? Why? DWK: Coach John Wooden because he accomplished his goals while building people up instead of using them up. TZL: When you’re not working, what types of activities do you enjoy? DWK: Family time, reading good books, travel, and golf. TZL: What’s your favorite lunch? DWK: Good Texas barbeque.

to accommodate the needs of all of our staff. In fact, we have won multiple local and national awards as a flexible workplace and best place to work. TZL: What do you feel the key strengths are for an effec- tive leader? DWK: An effective leader must possess a number of strengths. Integrity tops the list. You cannot lead if people do not trust you to do the right thing – no matter the con- sequences. A leader must also possess a vision and the abil- ity to articulate it and to be able to get people to go to a place they never even imagined. People want to be a part of something bigger than themselves. A leader must be a good communicator. He/she must be able to articulate their vi- sion and expectations in a manner understood by all. People want to do a good job, and a good leader can tell them how to achieve their personal goals. A leader must be a good del- egator. They should identify the best skills of their people, put them in a place of authority with adequate resources, and then allow them to do the job the best way they choose. TZL: How would you describe your leadership style? DWK: I was once described as being “constructively dissat- isfied.” That description works for my style. I set high stan- dards because I believe our people aspire to excellence. No organization ever “arrives.” We can always find room for im- provement. The key is to celebrate success along the way. We celebrate reaching goals and milestones, yet we know that we can achieve higher goals down the line. TZL: To date, what has been your greatest challenge and how did you deal with it? DWK: Growing companies need to hire people at all lev- els of the organization. My greatest challenge has been to find new managers who fit into our culture and then to as- similate them. If you’re not careful, you can end up with a hodgepodge of cultures from multiple sources. TZL: What is your vision for the future of Klotz? DWK: I still want our firm to be the best company in our markets. We do not aspire to be the biggest. Our focus re- mains on excellence for clients and staff. “An effective leader must possess a number of strengths. Integrity tops the list. You cannot lead if people do not trust you to do the right thing – no matter the consequences.” TZL: Tell me about a recent project you are especially proud of and why. DWK: Birnamwood Drive is the first project in Harris Coun- ty to use low impact design criteria. We took the standard county boulevard and replaced the storm sewer with a bio- swale. The project uses native plants to improve water qual- ity, and the total project cost was reduced. Many of our

THE ZWEIG LETTER October 3, 2016, ISSUE 1170

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