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ON THE MOVE

where he has served as executive sponsor and program manager. He has managed ongoing relationships with many clients and served as a client account manager for numerous key national clients. SMPS ANNOUNCES 2015-2016 BOARD OF DIRECTORS The Society for Marketing Professional Services (Alexandria, VA), an AEC marketing and business development association, has announced its 2015–2016 board of directors, comprised of senior marketing and business development leaders representing the architectural, engineering/ planning, and construction industry. The SMPS board took office on September 1. President: Paula Ryan , director of marketing, Jezerinac Geers & Associates Inc., Dublin, Ohio Past President: Barbara Shuck , marketing communications manager, Wilson & Company, Omaha, Nebraska President-Elect: Craig Galati , president, LGA, Las Vegas Secretary/Treasurer: Chris Rickman , principal and business manager, ZFI Engineering Co., Oklahoma City, Oklahoma Chapter Delegate: Dawn Greco , business development director, ICF International, Sacramento Fellows Delegate: Thomas Townes , director of business development, Van Note-Harvey Associates PC, Princeton, New Jersey At-Large Delegate: Carla Thompson , chief marketing officer, NAC|Architecture, Seattle

DEREK POLLARY JOINS WIDSETH SMITH NOLTING AS MECHANICAL TECHNI- CIAN Derek Pollary has joined the engineering department of Widseth Smith Nolting ’s Brainerd office as a mechanical engineering techni- cian. In this role, Pollary defines, researches, and designs engineering solutions to address building comfort, energy efficiency, and cost effec- tiveness as they relate to client needs. His other responsibilities include energy modeling and analytic comparison of multiple HVAC systems for new and existing facilities, performing load designs on buildings to de- termine their heating and cooling requirements, design and construction phase commissioning of building systems, sizing of air and water distri- bution systems, selecting equipment, reviewing shop drawings, and co- ordinating mechanical engineering work with other disciplines to ensure quality control. MERRICK ANNOUNCES NEW DIRECTOR OF BUSINESS DEVELOPMENT Wayne Wajciechowski has recently accepted the position of director of business development with the energy division of Merrick & Company (Greenwood Village, CO), an engineering, architecture, design-build, surveying, planning, and geospatial solutions firm. “I am delighted to welcome Wayne to our energy business development. He brings a wealth of knowledge and relationships and will be an integral part of our growth plans,” said Peter Dixon, vice president of energy. With more than 36 years of experience in the chemicals and allied prod- ucts and bio derive products industries, Wajciechowski brings expertise in the areas of design, design-build, operations, and program manage- ment. He has experience leading project development and execution ef- forts in the process industries. Throughout his career, he has negotiated and managed the execution of major contracts and service agreements

More ON THE MOVE, page 12

ED FRIEDRICHS , from page 9

INCIVILITY IN AMERICA According to Civility in America 2014, the fifth and most recent national poll conducted by Weber Shandwick and Powell Tate with KRC Research, the forecast for civility in America is bleak, but there is a glimmer of hope among millennials.

or she doesn’t seem engaged sufficiently with the work, the team or the firm to figure out why and do something about it. You’ve concluded that the person no longer belongs with your firm. How do you have the conversation? Do you hand them their final check and say, “you’re fired”? After all, what does it matter to you? Once the person is gone, your problem is solved, right? Wrong! Every person who leaves your firm is part of the trail you’re leaving. If the person walks away disgruntled and angry, he or she is going to tell a lot of people about it. For years, prior to termination, I’ve used a very simple line, “You don’t seem happy here. Do you think you ought to look elsewhere?” With this phrasing, I’ve shown respect for a person who is clearly unhappy about something, and we’ve usually been able to work out a mutually acceptable exit plan. Occasionally, I’ve learned that the person was having a genuine problem with something or someone in the firm that I was able to correct, keeping a newly valuable member. When it is simply the end, I’ve reworded my line to say, “I can see you’re really not happy here. It’s time for you to find somewhere else where you will be happy. That’s what you deserve. Let’s work out how we’re going to make that happen.” Once again, I’ve shown respect for the person and offered to work out a gracious and honorable way for that person to move on. I sincerely hope you’ll try these ideas. First of all, it’s about time that each of us began to exert an effort to reinstate civility in our own lives and for those around us. Secondly, you’ll be leaving a trail of respect that will serve you well as a leader. EDWARD FRIEDRICHS, FAIA, FIIDA, is a Zweig Group consultant and former CEO and president of Gensler. Contact him at efriedrichs@zwieggroup.com.

“Civility in America is a problem”

93 percent of Millennials agree

94 percent of Boomers agree

92 percent of Gen Xers agree

97 percent of Silent Gens agree

“In the next few years, civility will get better”

23 percent of Millennials agree

9 percent of Boomers agree

11 percent of Gen Xers agree

6 percent of Silent Gens agree

TALKIN’ ‘BOUT MY GENERATION

According to The Atlantic , Millennials are individuals born between 1982 and 2004; Generation X encompasses those born between 1965 and 1984; Baby Boomers are individuals born between 1946 and 1964; and the Greatest Generation, or what Shandwick and Tate call the Silent Generation in their study, comprises people born through 1945.

THE ZWEIG LETTER SEPTEMBER 21, 2015, ISSUE 1120

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