FOCUS AREA I: ENHANCE ACCESSIBILITY AND RESPONSIVENESS Ensure all residents can easily access City services and receive prompt and accurate responses to inquiries and requests. FOCUS AREA II: IMPROVE COMMUNICATION AND TRANSPARENCY Keep residents well-informed about City services, initiatives, and decisions through clear and open communication. FOCUS AREA III: FOSTER A CULTURE OF CUSTOMER-CENTRICITY
Ensure all City employees are committed to providing exceptional customer service and continuously improving service delivery.
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