COF CSS Customer Service Strategy Report ps4

FOCUS AREA II: IMPROVE COMMUNICATION AND TRANSPARENCY OBJECTIVE: Keep residents well informed about city services, initiatives, and decisions through clear and open communication.

OUTCOMES:

• •

Increased website traffic and social media engagement Higher attendance at town hall meetings and public forums

• Positive feedback on the clarity and usefulness of the quarterly newsletter and annual report

ACTION STEPS:

• Website and Social Media Updates - Regularly update the city’s website and social media platforms with current information, including service announcements, project updates, and community news.

• Public Engagement - Host regular town hall meetings and public forums to engage directly with residents and provide updates on city initiatives.

• Transparent Reporting - Publish a quarterly newsletter and an annual report detailing city projects, financials, and performance metrics.

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