GROOMING STANDARDS
DEFINITION
A grooming standard is a guideline for appropriate workplace appearance, personal hygiene, grooming ad clothing. It is based on several elements including smartness, cleanliness, safety, hotel image and colleagues' individuality.
GUIDELINES
It is the hotel policy during working hours that all colleagues adhere with the hotel grooming standards and dress codes as stated in the succeeding pages. The standards are enforceable and favorable to our hotel image.
Failure to comply with these standards will result in disciplinary action.
The differences between uniformed and non- uniformed colleagues including gender are recognized and incorporated to provide the best interest of the hotel and colleagues. Additional and specific standards are also highlighted for key positions and departments.
PERSONAL HYGIENE
Colleagues need to care for their personal hygiene and present themselves at their best, all should be clean and fresh before starting work.
NAME TAGS AND MANAGEMENT PINS
NAME TAGS AND MANAGEMENT PINS All Management colleagues (M1-M6) are required to wear the Shangri-La management pin on the left label of the jacket during any formal event. Jackets are not worn during the day, unless it is for official purposes. Name tags must be clean, unscratched and properly worn at all times on the left side of the uniform. The only exception is when it is a hazard to safety or when the security colleagues are carrying undercover duties.
For any official activity outside the hotel, non- uniformed management colleagues should only wear the Management pin. Any non-official activity does not require nametags and management pins.
The name tag is not required for L1 colleagues and BOH L2 colleagues (not facing the guest).
GENERAL GUIDELINES
GROOMING APPEARANCE
Business attire should be professional, smart and tasteful in style. Shirts/blouses should complement the shirt/trousers, Undergarments or suspenders should not be visible.
Skirts for ladies should be of decent length following the country’s guidelines (knee length).
Open-toed shoes or slip-on sandals are not allowed except for male colleagues wearing dishdashas and females back of house. Shoes should be polished and match the socks and color of the trousers/skirt.
For Omani male colleagues wearing dishdashas, it is required to wear ‘Turban’ while on duty, ‘Omani Cap’ is not allowed in public areas.
For Omani ladies who are not wearing the hotel uniforms, abayas should be simple and ideal for office wear.
HANDS & NAILS
Males
Hands and fingernails must be clean, short and well manicured at all times.
GENERAL GUIDELINES
GROOMING APPEARANCE
Females
Hands and fingernails must be clean and well manicured at all times. Non direct food handlers may apply colored nail polish. Pop colors and neon polish are not allowed. Other colors and designs are allowed as long as they are not flashy and well polished.
MAKE-UP
Makeup should be light, tasteful and elegant to complement the face, attire and enhance features. Lipstick that matches the attires and overall make-up must be worn at all times. Eye make-up, blusher and mascara must be worn naturally to compliment and match the attire.
GENERAL GUIDELINES
GROOMING APPEARANCE
Foundation is encouraged.
HAIR STYLES & FACIAL HAIR
MALE
Keep hair clean, neat and short. Hair length on the back of the neck should be above the collar and must not hide the ears.
Fringe must not be longer than eyebrow level.
Extreme hairstyles are not allowed.
No excessive hair gel.
Note: Colleagues are not allowed to grow facial hair during working days, unless on leave.
HAIR STYLES & FACIAL HAIR
MALE
Colleagues in Administrative Roles allowed to have Facial Hair
1. All colleagues L-1 except Executive Chef.
2. All colleagues in HR, Finance, S&M.
3. Front Office Colleagues wearing Omani Dishdasha.
Note: Facial hair must be well-trimmed & shaped and not longer than 0.5 cm. Colleagues are not allowed to grow facial hair during working days, unless on leave.
Colleagues in Operation Departments must have a clean-shaven look
1. All other colleagues who do not fall into the above category must have a clean-shaven look.
Note: some F&B colleagues may have certain hair styles based on the custom code and concept of the outlet.
HAIR STYLES & FACIAL HAIR
FEMALE
Keep hair clean, tidy and neatly cut in stylish manner.
Long hair (longer than shoulder length) should be tied and kept backwards in a stylish manner. Short hair (shoulder length and shorter) may be let loose. However, when meeting a guest one must ensure that the hair is neat and tidy.
Hair color / highlights must be natural to complexion & feature of the individual.
Extreme hairstyles are not acceptable.
Fringe must not be longer than eyebrow level. Long fringe must be secured in place with plain clips that match the hair color.
Hair accessories are to be kept simple and stylish. Head scarf must be tied and pinned neatly.
JEWELLERY & ACCESSORIES
GENERAL GUIDELINES Jewelry and accessories should be used to compliment working attire. Select earrings, necklaces and bracelets should be elegant matching to the attire. Avoid wearing excessive bracelets, bangles and plastic jewelries/accessories with aggressive or offensive symbols such as skull etc. Preferred eyewear should be tasteful and smart. Avoid chunky and excessive large frames for eyewear. Contact lenses must be of natural color. GROOMING APPEARANCE
Dental ornamentations are prohibited.
JEWELLERY & ACCESSORIES
MALE
Minimal jewelry. No exaggerated jewelry allowed. Only one simple design ring can be worn.
Designs of watches and bracelets must be simple.
Oversize or colorful designs are not permitted.
No face piercing is allowed.
Earrings should be simple for men. Chains can be worn inside shirts.
Necklaces are not permitted unless not shown and inside the shirts.
Wear belt with plain styled buckle if the attire calls for it. Belt should be the same color with trouser and shoes.
Jewelry and watches are not allowed for Culinary staff.
JEWELLERY & ACCESSORIES
FEMALE
GENERAL GUIDELINES
Minimal jewelry. No exaggerated jewelry allowed. Simple rings are permitted. Big chunky rings are not permitted.
GROOMING APPEARANCE
Simple Necklaces are allowed.
Simple pair of stud earring or small hoop earring is allowed but exaggerated dangling earrings are not permitted.
Bangles, nose rings, anklets are not recommended. Simple bracelets are highly recommended.
Designs of watches must be simple. Oversize or colorful designs are not permitted.
Chains with religious pendants must be worn inside the blouses / shirts.
Jewelry and watches are not allowed for Culinary staff.
SHOES
MALE
Shoes must always be well polished, in good condition and match with color of trousers.
Plain dark colored socks for male colleagues (brown, black, dark grey or dark blue) with uniform shoes, depends on color of trousers.
GENERAL GROOMING APPEARANCE
Open toed shoes or slip-on sandals are not allowed except for male colleagues wearing dishdashas.
FEMALE
UNIFORMED COLLEAGUES
Shoes must always be well polished, in good condition and match with color of the outfit.
Female staff must wear nylon stockings or cotton socks with uniformed shoes if the weather permits. Color of stockings / socks can be nude (skin), black or brown only.
Open toed shoes are not allowed for Front of House Colleagues.
For themed concept areas i.e., Spa, F & B outlets/bars staff may wear shoes that would match the theme of the restaurant.
When babysitting, black flat slip-ons are permitted. Shoes with heels are not permitted.
UNIFORMS
GENERAL GUIDELINES For ladies, skirts cannot be shorter than knee length. Grey, black or skin colored pantyhose must be worn. No fishnet or patterned stockings are allowed. The uniform must be properly fitted, clean and well-pressed. Wear appropriate undergarments and suspenders that are not visible through the uniform.
Jackets should be closed and well fitted for FOH Colleagues.
GROOMING APPEARANCE
Mobile phones issued for business may be worn on uniform while personal mobile phones should not be carried while on duty in guest contact area.
For Housekeeping colleagues, personal phones are currently utilized for work until further notice.
UNIFORMED COLLEAGUES
Trousers pockets should not be overstuffed. Pens should not be clipped onto the pocket of the trousers. Keys should be placed on a key chain & hooked onto the belt pocket, personal keys are to be left in staff lockers. For male Omani colleagues in guest contact areas; FO, F&B Service, etc, when wearing dishdashas, it is compulsory to wear ‘Turban’ while on duty. ‘Omani Cap’ is not allowed.
Al Bandar Receptionist
Al Waha Receptionist
Al Husn Receptionist
Front Office ( Reception)
Al Husn Receptionist
Al Bandar Receptionist
Al Waha Receptionist
Front Office ( Reception)
Concierge
Housekeeping
BAKS KIDS CLOTHING
reallygreatsite.com Therapist
Therapist
Receptionist
Spa
Lifeguard
Health Club
Kids Club
Recreation
Culinary
Al Muheet / Al Maharra
Circles
Assira
F & B Service (Pool Bars/Beach Bar)
Samba
Surf Cafe
F & B Service
Bait Al Bahr
BAB Lounge
F & B Service
Al Tanoor
Tapas
F & B Service
Piano Lounge
F & B Service
Sultanah
F & B Service
Chow Mee
F & B Service
In-Room Dining
Banquet
F & B Service
GROOMING STANDARDS ACKNOWLEDEMENT FORM
This is a grooming standards acknowledgement form to be signed by each colleague and placed in their file.
ALL COLLEAGUES WHETHER THEY HAVE DIRECT OR INDIRECT CONTACT WITH GUESTS SHOULD BE WELL GROOMED, AS THIS LEAVES A GOOD IMPRESSION ON OUR GUESTS AND GIVES THEM A FEELING THAT THE HOTEL MAINTAINS HIGH STANDARDS.
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35Made with FlippingBook Annual report maker