Our continued Covid-19 response
Planning ahead to survive and thrive in a global pandemic
When the World Health Organization announced the global pandemic, we began planning to support our colleagues and our customers through the inevitable lockdown. The priority was colleague welfare and customer safety. Beyond that, we set out two clear objectives that would guide our actions: • Maintain a strong Balance Sheet to ensure the survival of the Company and its ability to pounce on opportunities as the pandemic subsided • Maintain the capacity and capability we knew we would need to meet future demand We worked towards these objectives using five strategic pillars.
Anticipate
Be resilient
Objective: Plan for different outcomes and track KPIs to inform our decision making Examples of our actions: • Scenario planning • Preparation for contingency plans with different levels of response • Data-led insights from our new systems • Regular communication
Objective: Ensure the safety of our colleagues and customers, and maintain continuous operations Examples of our actions: • Global systems set up to ensure colleagues delivering customer work were supported to do this remotely • Developed a programme that enabled critical need colleagues to access office environments when it was safe and permitted to do so • Provided colleagues with resources to support longer-term remote working
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NCC Group plc — Annual report and accounts for the year ended 31 May 2021
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