Strategy and KPIs continued
Win business
Deliver excellence
Win high value work as a result of a deep understanding of our customers’ cyber needs in the context of their business
Deliver consistently high quality solutions that our customers value, fully utilising our global capability and the technical excellence of our consultants What we said we would do • Promote a global delivery model and embed new ways of working with our clients, providing a distinctive service What we have achieved • Invested £3m to launch and grow our new Remediation proposition globally, and expand our technology suite across Managed Detection and Response (MDR) to include Splunk, CarbonBlack and, now, Microsoft Sentinel • Implemented Global Assurance (specifically the creation of one EU business, Global Professional Services and Global Managed Services) to drive collaboration and unlock efficiencies through common delivery methodologies and global resourcing, and common technology stacks and global product development roadmaps • Launched a new customer operations team to provide a single post-sales interface for our UK Software Resilience customers
What we said we would do • Create “One Global Offer” that articulates the full spectrum of our services to deliver the firm across the globe What we have achieved • Increased amount and effectiveness of marketing spend following formation of one global marketing team • Validated strategic focus on cloud, data, managed services and remediation solutions while creating a more consolidated and focused platform for future growth • Used agile methodology to deliver six new solutions in response to market demand, including a next generation SaaS platform for digital escrow deposits and secured digital vault storage, data science-based analytical and machine learning approaches to threat detection, and our new data-driven cyber risk quantification and peer comparison offer • Formally launched our Software Resilience Partner Network, working with 51 software vendor partners as their resilience partner of choice
KPIs
KPIs
Revenue (£m) £270.5m
Technical specialists increased by 49 (2020: 91) 10,600 days’ global resourcing (2020: 5,100 days)
21
17
18
19
20
134 orders with a value greater than £250k (2020: 144) £2.2m Software Resilience cloud proposition orders (EaaS) (2020: £1.2m)
Link to risks 1 6 10
Link to risks
4 5 6 7 8
10
1 2 3
30
NCC Group plc — Annual report and accounts for the year ended 31 May 2021
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