Support growth
Develop our people
Provide the tools and processes that enhance how we work today enabling access to quality management information
Create a positive colleague experience like no other offer in the industry, investing in our talent and organisation to unlock our full potential What we said we would do • Be a hub for cyber talent, and a quirky, distinctive environment where individuals and teams thrive • Support our people on learning and development What we have achieved • Launched a career framework and learning pathways pilot for our UK Assurance delivery colleagues across technical, consulting and management functions • Launched the Next Generation Manager Programme in the North America and UK Assurance divisions following its successful pilot in Software Resilience (100% of the initial cohort are now in manager roles) • Created a global people managers’ forum to support them to manage the drivers of engagement, and expanded our colleague forums globally, as part of a culture of active listening • Gender decoded our job adverts and piloted the redaction of CVs to remove unconscious bias
What we said we would do • Deploy systems that provide us with the information we need to run the business in an assertive and agile way What we have achieved • On track to build a system ready for the future, offering global visibility of quality data and improved efficiencies and profitability • YoY gross margin improvement of 1.4% • Systems and process landscape is more robust than ever • North America Assurance division pilot of Workday PSA and Kimble to improve user acceptance and embrace cultural change • Launch of Workday Adaptive to shift to active forecasting processes • Creation of benefits delivery team to drive business ownership and closer alignment across systems
Read more on our sustainability on pages 53 to 68
KPIs
KPIs
Adjusted operating profit (£m) 2,3 £39.2m
Attrition rate (%) 17.0%
21
21
17
18
19
20 (restated) 3
17
18
19
20
Cash conversion (%) 2,3 88.2%
Engagement score (Best Companies) One to Watch
Employee engagement score 642.7 (2020: 626.9)
21
17
18
19
20 (restated) 3
Link to risks
Link to risks
1 2 3 4
5 7 9
10
1 3 5
10
2 S ee Note 3 for an explanation of Alternative Performance Measures (APMs) and adjusting items. Further information is also contained within the Chief Financial Officer’s Review and the Glossary of terms on pages 187 and 188. 3 S ee Note 34 for an explanation of the prior year restatement recognised in relation to the adoption of the IFRIC agenda decision on cloud configuration and customisation costs in April 2021.
NCC Group plc — Annual report and accounts for the year ended 31 May 2021
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