NCC Group plc Annual Report 2021

Sustainability continued

Social continued Partnering with the UK Small Charities Coalition

In 2019, we launched our partnership with the Small Charities Coalition, organising cyber resilience training workshops to give small charities the practical tools to improve their cyber resilience. In FY 2020, despite the challenges of the pandemic restrictions, we continued to invest in our commitment. Across four virtual workshops, offering ad-hoc advice, and the production of four easy to understand cyber security videos, more than ten colleagues invested over 40 hours to help make the world safer and more secure. 71 representatives from small charities across the UK, with an average annual income of less than £190,000, attended our virtual workshops: that means that, on average, the cost of a cyber breach 1 represents at least 1% of those charities’ annual income, highlighting the importance of improved cyber resilience for their future. Moreover, those charities play a fundamental role in their local communities and often work with vulnerable communities, or on sensitive issues, from addiction and mental health support, to supporting asylum seekers, veterans, disabled children or disadvantaged communities. 1 https://www.gov.uk/government/statistics/cyber-security-breaches-survey-2021/ cyber-security-breaches-survey-2021. I found it so helpful to get a broad introduction about the main areas of cyber security while also getting lots of specific and practical tips about the many things I can do to make our charity as safe as possible.

Scotland

Northern Ireland

North

North East

Republic of Ireland

East Midlands

West Midlands

East Anglia

Wales

South East

South West

Demonstrating the impact of our work, 80% of charity attendees said they felt better informed on cyber resilience issues and were very keen to implement their learnings. And their combined reach includes the more than 2,500 staff, volunteers and trustees who work with them, and the more than 28,000 service users and beneficiaries they support. Our support has extended to becoming a referral partner for the Small Charities Coalition helpdesk, so that callers with cyber security queries will be routed to our NCC Group experts. This builds on our work with the Federation of Small Businesses’ cyber advice helpline and the Scottish Business Resilience Centre’s cyber incident helpline.

Workshop attendee

Celebrating our colleagues

Next up in February 2021 we launched our NCC Diamonds, inviting colleagues to nominate their colleagues. We received 498 nominations, which were judged locally, and winners of each category were given an “experience of their choice” prize. The local winners were then submitted to a global judging panel with our global winners being celebrated across the Group. Nomination categories: • Working together

We launched our global NCC Diamonds and Stars awards in July 2020 to celebrate the incredible achievements of our colleagues – as they work together and as individuals. Our aim was to create a public platform where we could recognise colleagues and say thank you, as well as to shine a light on these achievements. It helps to instil a sense of pride and accomplishment and, importantly, the value we place on every colleague who every single day helps to make our world safer and more secure. Our team awards – NCC Stars – saw 68 entries highlighting contributions against each of our five nomination categories – Working Together, Being Brilliantly Creative, Embracing Difference, Delighting the Customer and Community Champion. Our global winners were announced in a virtual online ceremony – not allowing the pandemic restrictions to get in the way of our celebrations.

• Being brilliantly creative • Embracing difference

• Inspiring colleague • Inspiring manager • Brand ambassador

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NCC Group plc — Annual report and accounts for the year ended 31 May 2021

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