Banna Underland
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SERC Technical Writer & Training Coordinator
Ms. Underland joined SERC Reliability Corporation (SERC) in 2016 as the Technical Writer. Because of her experience as an Instructional Designer, she is responsible for developing training for corporate compliance topics. She assumed the role of Training Coordinator in 2019. Ms. Underland has been a Technical Communicator and Instructional Designer for more than 30 years. In addition to her time at SERC, her employment experience includes service in the U.S. Navy as an Electronics Technician and instructor; and instructional design and technical training for both the metrology and software industries. Ms. Underland has been part of SERC's Entity Assistance program development since its inception. Entity Assistance is part of SERC's Outreach & Training department, which Ms. Underland joined in 2019. Ms. Underland earned a Bachelor's degree in Business Administration from Montreat College. She is a Certified Professional Technical Communicator (CPTC).
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