Care Volunteer Training

Preventing any unintentional exposure to personal information

We can limit the amount of sensitive information we can come across by taking the following steps:

1 Give space

Space – ensure you give space to staff speaking face to face with a parent or guardian.

2 Be respectful

Be respectful – do not enter closed rooms if a staff member is on the phone or a meeting is taking place.

3 Be conscious

Be conscious - if you need to pass on a message verbally, be conscious of people around you who can hear your conversation.

Be careful - when sending emails containing personal information double check you have the correct recipient and when speaking on the phone be sure of who you are talking to.

4 Be careful

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