Focus on listening and reassuring rather than questioning.
Stay calm and avoid jumping to judgements or appearing shocked or angry. Go at the child’s pace . Don’t rush or stop them – they may clam up. Explain what you’re going to do next, but you must not promise to keep it a secret , or make any other promises you cannot keep.
You may be tempted to ask for more details, but that is for the professionals to do. It isn’t your job to make a diagnosis. Simply take what you have been told and report it to the proper authority.
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