Action
Deliverable
Timeline
Responsibility
1.6 Consult with Aboriginal and Torres Strait Islander residents and other stakeholders to develop an accurate picture of our residents’ culture to help us work towards providing a culturally sensitive service 1.7 Train staff so they are confident and skilled in asking people about their cultural background in a sensitive and appropriate manner. 1.8 Adapt our data collection and processes to improve its accuracy and consistency (following on from work undertaken in our Reflect RAP).
Executive General Manager Customer and Community Services
June 2025
Executive General Manager Customer and Community Services
December 2024
1. Establish and build mutually beneficial relationships with Aboriginal and Torres Strait Islander stakeholders and organisations learning from them about how to improve our services
Executive General Manager Customer and Community Services
April 2025
1.9 Develop feedback mechanisms and accountability so that feedback from Aboriginal and Torres Strait Islander residents can be considered and responded to by senior decision makers within the organisation.
April 2025
Manager Tenant Engagement
1.10 Develop a set of tools for staff to undertake relationship building with Aboriginal and Torres Strait Islander stakeholders and organisations.
March 2025
General Manager People and Culture
Housing Choices Australia - Innovate Reconciliation Action Plan 2024 - 2026
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