Action
Deliverable
Timeline
Responsibility
9.1 Employ an Aboriginal and/or Torres Strait Islander consultant to review and update our policies and procedures.
Executive General Manager Customer and Community Services
July 2024
9.2 Resource staff to meaningfully participate in the review of policies and procedures as part of the process to embed change into practice
Executive General Manager Customer and Community Services
September 2024
9. Improve the delivery of housing and services to Aboriginal and Torres Strait Islander residents
9.3 Implement a training and information plan to ensure newly reviewed policies are integrated into day-to-day practice.
Executive General Manager Customer and Community Services
August 2024
9.4 Establish KPI measures to provide a feedback loop about how effective our efforts in this area are.
July 2024
Manager Tenant Engagement
9.5 Work collaboratively with local Aboriginal and Torres Strait Islander community housing providers to explore how we can support self-determination (link to Deliverable 1.2) in the sector, providing choice and pathways for residents who want to be housed by Aboriginal run and staffed organisations. 9.6 Explore partnership opportunities with Aboriginal Community Controlled Organisations (ACCO) and Indigenous Community Housing Organisations (ICHO) in each jurisdiction, with a focus on supporting supply of appropriate housing for Aboriginal and Torres Strait Islander peoples. 9.7 Investigate best practice housing design, including common design and building fabric issues relevant to the housing needs for Aboriginal and Torres Strait Islander peoples; incorporate relevant principles into the Housing Choices Australia Design Guidelines.
April 2026
State General Manager
9. Improve the delivery of housing and services to Aboriginal and Torres Strait Islander residents
April 2026
State General Manager
General Manager Property Development
November 2025
Housing Choices Australia - Innovate Reconciliation Action Plan 2024 - 2026
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