ROLE SUMMARY Alongside their team they are responsible for the day-to-day operations in their designated portfolio. Including maintenance, and financial health of properties on behalf customer and clients
PROPERTY MANAGER SOUTH EAST
REPORTS TO: REGIONAL MANAGER
KPI’s
PROFESSIONAL QUALIFICATIONS
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
101 – Property Management Excel – Property Management 101 – People Management TPI – Level 3 Qualified within 12/18 months
INSPECT
PROCURE
MAINTAIN & RECORD 1. Maintain sites to a high standard 2. Proactively communicate 3. Respond promptly to customers 4. Address issues and ensure that works are completed on time 5. Manages all onsite employees
1. Complete monthly site inspections 2. Identify and solve development issues 3. Complete reports to ensure
1. Maintain a site budget that allows for cost-effective procurement of contractors and services. Ensure cashflow remains positive 2. Ensure that suppliers are paid on time
OPERATING MODEL
1. Manages 300-2000 units 2. Manages 1-40 Developments 3. Manages 0-6 People
the property's condition is well-documented and any repairs required are actioned.
KEY RESPONSIBILITIES
1. Complete monthly site visits/inspections 2. Maintain a site budget
COMMUNICATE 1. Proactively engage with customers via effective communication 2. Foster strong relationships and keep all stakeholder inc customers, clients and suppliers well-informed
3. Maintain sites to a high standard 4. Proactively engage with customers and suppliers
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