Regional Manager – South East – Detailed Job Profile LEAD & INSPECT LEAD & PROCURE
LEAD & MAINTAIN
LEAD & COMMUNICATE
Exemplary property inspections involve thorough assessments, identifying potential issues, and providing detailed, transparent reports to ensure the property's condition is well-documented and any repairs required are actioned.
A clear site budget that allows for cost- effective procurement of contractors and services. Ensuring that works are completed on time to a reasonable standard and that suppliers are paid on time ensuring seamless management of the property
Excellence in property maintenance means implementing proactive and responsive measures, promptly addressing issues, and conducting regular checks to preserve the property's condition and value.
Effective communication involves clear and timely updates, transparent information sharing, and proactive engagement to foster strong relationships and keep customers/clients and employees well-informed
WHAT GOOD LOOKS LIKE (WGLL)
Ensure the site visits are completed as per the agreed SLA
Review and ensure budgets are issued on time, challenging value and transparency.
Ensure all fire doors, GRA and FRA compliance on sites
Recruit, onboard, manage and develop all direct employees and lead by example
Review and ensure detailed budget explanation notes, especially where there are significant year on year increases.
Support managers and attend regular key stakeholder meetings and identifies people risk and implement mitigation plan
Monitor site inspections and complete health and safety audits as per the agreed SLA
Regularly check repair and contractor quality.
Ensure where possible the use of framework/approved contractors for all assets and the client allows.
Listen to customer/client feedback and ensure that any actions are delivered in a timely and realistic way.
Audit portfolio to ensure that actions arising from inspections have been completed
Support and promote proactive budget meetings and customer engagement
KEY ACTIVITIES
Promote proactive communication re issues, site visits etc utilizing and encouraging portal take up
Operational Mobilisation and demobilisation of developments in a timely manner
Regularly review the contracts in place for each asset/soft FM area.
Ensure that the portfolio commercial operational targets are achieved
Maintaining high site standards by undertaking regular site visits
Ensure that the PM reviews and delivers accurate and timely year end accounts to customers.
Ensure that all planned and compliance orders are in place and delivered to SLA
Respond to escalated customer/client queries in a timely manner
Monitoring development cash flows to maintain services and ensure suppliers are paid on time
Promote the business externally, and provide input onto internal projects as required
My home sign up per site/team 1.3 Complaints per 1000
FOUNDATIONAL METRICS & DASHBOARDS
100 % Accounts/Budgets issued on time. % Accounts/Budgets with greater than 10% increase Call Volumes post account/budget issue.
95% of inspections completed on time in line with frequencies determined by management agreement, lease or other company principle.
Contacts per 1000 Qube pending invoice register. Compliance Reporting via DS
121’s completed Attrition >20%
Onboarding & 101 completion Talent & Succession planning
Systems: Qube, Data station Processes: Internal and External SLA for Budgets & Accounts issuing. Customer Comms strategy in relation to budget increases and deficits. Teams: Service charge accountants, Operations, CX
Systems: Qube, DS, Creatio, Power BI – Major works and AMP Lite Processes: SLA for contractor payment, Reporting on debt, Qube invoices. Team: Major works, Amp Lite, Accounts payable, H&S, Operations
SYSTEMS, PROCESSES & SUPPORTING TEAMS
Systems: Site inspections app, Qube Processes: Regular reporting and Monitoring Teams: Operations, CX, Mobilisation and Demobilitions
Systems: Creatio Processes: Team: Operations, CX, Accountants, People Team
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