ROLE SUMMARY Through their team they are responsible for the day-to-day operations in their wider portfolio, including maintenance, and financial health of properties on behalf customer and clients
HEAD OF OPERATIONS SOUTH EAST
REPORTS TO: OPERATIONS DIRECTOR
KPI’s
PROFESSIONAL QUALIFICATIONS
Excel - Property Management* 101 – People Management Excel - People Management TPI – Level 3 Qualified to enter
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
* Dependent on experience
GROWTH
SERVICE
PEOPLE
OPERATING MODEL 1. Manages 20,000-30,000 units 2. Manages 300-500 Developments 3. Manages 4 -6 People
1. Ensuring that a clear consistent standard is delivered across the portfolio.
1.
Driving a highly engaged and high performing service culture through their teams. Leading by example by motivating, engaging and developing their teams.
1. Achieving financial and operational targets for their
business area focusing on retaining existing business and delivering our Resident Management Company service offer.
2. Ensuring value and
2.
transparency in property management to build trust and engagement of customers/clients.
KEY RESPONSIBILITIES
1. Oversee Operational delivery. 2. Deliver growth targets. 3. Manage and nurture client relationships 4. P&L delivery 5. Delivery of business initiatives
COMMUNICATE
1. Consistent and professional use of all available channels for effective customer, client and employee communications.
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