ROLE SUMMARY A brand ambassador that sets the people and operational strategy aligned to the organisational objectives and delivers the financial contribution defined by the business
OPERATIONS DIRECTOR SOUTH EAST
REPORTS TO: UK OPERATIONS DIRECTOR
KPI’s
PROFESSIONAL QUALIFICATIONS
1. All Operational Metrics 2. P & L contribution delivery 3. >3% Churn 4. >20% attrition 5. £22k Growth or RMC Growth Target?
Excel - Property Management* Senior Leadership Development TPI – Level 4 Qualified to enter
* Dependent on experience
GROWTH
SERVICE
PEOPLE
1. Ensuring that a clear consistent standard is delivered across the portfolio.
1.
Driving a highly engaged and high performing service culture through their vision and strategy. Leading by example by enabling, motivating, engaging and influencing
OPERATING MODEL 1. Manages 75,000-100,000 units 2. Manages 1000-1500 Developments 3. Manages 3-5 People
1. Delivering on the business objectives both financial and service related 2. Identifying and developing new clients and growth opportunities
2. Ensuring value and
transparency in property management to build trust and engagement of customers/clients and the team
2.
KEY RESPONSIBILITIES 1. Delivering financial and service-related objectives. 2. Driving an engaged high performing culture. 3. Key ambassador for the sector
COMMUNICATE 1. Setting the communications strategy for the business and ensuring its quality and delivery
2. Key ambassador and
influencer for the sector
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