ROLE SUMMARY A brand ambassador that sets the people and operational strategy aligned to the organisational objectives and delivers the financial contribution defined by the business
OPERATIONS DIRECTOR LONDON REPORTS TO: UK OPERATIONS DIRECTOR
1. KPI’s
PROFESSIONAL QUALIFICATIONS
Excel - Property Management* Senior Leadership Development TPI – Level 4 Qualified to enter * Dependent on experience
1. All Operational Metrics 2. P & L contribution delivery 3. >3% Churn 4. >20% attrition 5. Achieve set growth target
GROWTH
SERVICE
PEOPLE
1. Delivering on the business objectives both financial and service related 2. Identifying and developing new clients and growth opportunities
1. Ensuring that a clear consistent standard is
OPERATING MODEL
1. Driving a highly engaged and high performing service culture through their vision and strategy. 2. Leading by example by enabling, motivating, engaging and influencing
delivered across the portfolio.
1. Manages 45064 units 2. Manages 797 Developments 3. Manages 6 People
2. Ensuring value and
transparency in property management to build trust
KEY RESPONSIBILITIES 1. Delivering financial and service- related objectives. 2. Achieve key growth target 3. Driving and engaged high performing culture. 4. Key ambassador for the sector
and engagement of customers/clients.
COMMUNICATE
1. Setting the communications strategy for the business and ensuring its quality and delivery 2. Key ambassador and influencer for the sector
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