ROLE SUMMARY Through their team they are responsible for the day-to-day operations in their wider portfolio, including maintenance, and financial health of properties on behalf customer and clients
REGIONAL MANAGER LONDON REPORTS TO: HEAD OF OPERATIONS
KPI’s
PROFESSIONAL QUALIFICATIONS
101 – Property Management * Excel - Property Management 101 – People Management Excel - People Management TPI – Level 3 Qualified to enter * Dependent on experience
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
INSPECT
PROCURE
MAINTAIN & RECORD
OPERATING MODEL
1. Manages 1000-3000 units 2. Manages 4-68 Developments 3. Manages 4-8 People
Exemplary property inspections involve thorough assessments, identifying potential issues, and providing detailed, transparent reports to ensure the property's condition is well-documented and any repairs required are actioned.
A clear site budget that allows for cost-effective procurement of contractors and services. Ensuring that cashflow remains positive and that suppliers are paid on time ensuring seamless management of the property.
Maintaining sites to a high standard, means implementing proactive and responsive measures, promptly addressing issues to preserve the property's condition and value and ensuring that works are completed on time
KEY RESPONSIBILITIES 1. Ensure all your sites have completed monthly site inspections/visits 2. Ensures your sites have up to date site budget/accounts 3. Ensure your sites are maintained to a high standard 4. Mobilise/Demobilise sites within agreed timescales 5. Proactively engage with customers/clients and suppliers 6. Manages all direct employees
COMMUNICATE
Effective communication involves clear and timely updates, transparent information sharing, and
proactive engagement to foster strong relationships and keep customers/clients and employees well-informed
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