Our Approach: Concept-to-Completion
C2C ® is more than what we do; it’s who we are. C2C expands the way we approach construction, making us think beyond simply the “building” and “immediate cost” to client value, client-desired results and true project potential. The principles of C2C enable our team to analyze project goals in order to meet client needs with precision, timeliness and quality. We seek to find not only the best approach to construction projects, but also what is important to the client. To implement C2C, we take four client-focused steps: ask, listen, think, do.
ASK: Discover more about the client’s vision, business environment, construction experiences and ex- pectations for the project.
LISTEN: Understand the project parameters, the client’s motivators and concerns as well as what they see as value.
THINK: Develop strategies for the relationship, delivery, risk reduction and value.
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DO: Execute by delivering the strategies with collaboration, exceptional client service and excellence.
EMJ uses the C2C approach to create collaboration and trust. When the project team works toward a common goal and stays consistent throughout the project, it results in proactive solutions, custom project strategies, risk identification and mitigation, maximized project potential, client satisfaction and value realization. Value is a set of benefits provided to a client. Client-defined value varies on each project, but it often includes time, budget, advocacy, quality, leadership, and trust.
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