ROLE SUMMARY A brand ambassador that sets the people and operational strategy aligned to the organisational objectives and delivers the financial contribution defined by the business
OPERATIONS DIRECTOR LATER LIVING REPORTS TO: UK OPERATIONS DIRECTOR
KPI’s
PROFESSIONAL QUALIFICATIONS
Excel - Property Management* Senior Leadership Development TPI – Level 4 Qualified to enter * Dependent on experience
1. All Operational Metrics 2. >20% attrition 3. >3% Churn 4. Achieve set Growth Target
GROWTH
SERVICE
PEOPLE
1. Ensuring that a clear consistent standard is
1. Driving a highly engaged and high performing service culture through their vision and strategy. 2. Leading by example by enabling, motivating, engaging and influencing
OPERATING MODEL
1. Delivering on the business objectives both financial and service related 2. Identifying and developing new clients and growth opportunities
delivered across the portfolio.
1. Manages 62705 units 2. Manages 1460 Developments 3. Manages 0-5 People
2. Ensuring value and
transparency in property management to build trust and engagement of customers/clients and the team
KEY RESPONSIBILITIES 1. Delivering financial and service related objectives. 2. Driving an engaged high performing culture. 3. Key ambassador for the sector
COMMUNICATE 1. Setting the communications strategy for the business and ensuring its quality and delivery 2. Key ambassador and influencer for the sector
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