Development Manager Later Living – Detailed Job Profile INSPECT PROCURE
MAINTAIN
COMMUNICATE
Exemplary property inspections involve thorough assessments, identifying potential issues, and providing detailed, transparent reports to ensure the property's condition is well-documented and any repairs required are actioned.
A clear site budget that allows for cost- effective procurement of contractors and services. Ensuring that works are completed on time to a reasonable standard and that suppliers are paid on time ensuring seamless management of the property
Excellence in property maintenance means implementing proactive and responsive measures, promptly addressing issues, and conducting regular checks to preserve the property's condition and value.
Effective communication involves clear and timely updates, transparent information sharing, and proactive engagement to foster strong relationships and keep customers/clients and employees well-informed
WHAT GOOD LOOKS LIKE (WGLL)
Support in creating budgets on time with a solid understanding of all contractual requirements
Ensure all fire doors, GRA and FRA compliance on sites
Complete site visit as per the agreed SLA
Encourage customer My Home sign up
Regularly check repair and contractor quality.
Record visit on DM09 form
Hold regular resident meetings
Identify repairs or any other actions required from the visit and action swiftly
Use framework contractors for all assets where possible and the client allows.
Listen to customer feedback and act on it with timely and realistic resolutions
Proactive budget/accounts meetings (where appropriate )
Ensure a relevant contract is in place for each asset/ soft FM area.
Proactive communication re issues, site visits etc utilizing and encouraging portal take up
KEY ACTIVITIES
In conjunction with the accountant, Review and deliver accurate and timely year end accounts to customers. Complete planned and asset orders as per guidelines.
Apply banner alert for any major defects or site relevant news
Update and maintain the portfolio including the 10-year major works plans
Respond to customer queries in a timely manner/customer/client queries
Timely raising of reactive and planned orders and sign off of invoices
Recruit, onboard, manage and develop all directs site employees Facilitating community activates, encouraging social interaction. Liaising with local community support functions ( social services/ POVA ) and domiciliary care agencies.
FOUNDATION AL METRICS & DASHBOARDS
100 % of inspections completed on time in line with frequencies determined by management agreement, lease or other company principle.
100 % Accounts/Budgets issued on time. % Accounts/Budgets with greater than 10% increase Call Volumes post account/budget issue.
Contacts per 1000 Qube pending invoice register. Compliance Reporting via DS
My home sign up per site/team/division 1.3 Complaints per 1000 Regular 121’s
Systems: Qube, Data station Processes: Internal and External SLA for Budgets & Accounts issuing. Customer Comms strategy in relation to budget increases and deficits. Teams: Service charge accountants, Operations, CX
SYSTEMS, PROCESSES & SUPPORTING TEAMS
Systems: Qube, DS, Creatio Processes: SLA for contractor payment, Reporting on debt, Qube invoices. Team: Major works, Amp Lite, Accounts payable, H&S, Operations
Systems: Qube Processes: Regular reporting and Monitoring Teams: Operations, CX
Systems: Creatio Processes: Team: Operations, CX, Accountants
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