ROLE SUMMARY Alongside their team they are responsible for the day-to-day operations in their designated portfolio. Including maintenance, and financial health of properties on behalf customer and clients
PROPERTY MANAGER LATER LIVING
REPORTS TO: REGIONAL MANAGER
KPI’s
PROFESSIONAL QUALIFICATIONS
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
101 – Property Management Excel – Property Management
101 – People Management Excel – People Management TPI – Level 3 Qualified within 12/18 months
INSPECT
PROCURE
MAINTAIN & RECORD 1. Maintain sites to a high standard 2. Proactively communicate 3. Respond promptly to
1. Complete monthly site inspections 2. Identify and solve development issues 3. Complete reports to ensure
1. Maintain a site budget that allows for cost-effective procurement of contractors and services. Ensure cashflow remains positive 2. Ensure that suppliers are paid on time
OPERATING MODEL
1. Manages 738 units 2. Manages 19 Developments 3. Manages 0-24 People
the property's condition is well-documented and any repairs required are actioned.
customers Address issues and ensure that works are completed on time
KEY RESPONSIBILITIES 1. Complete monthly site inspections 2. Maintain a site budget 3. Maintain sites to a high standard 4. Proactively engage with customers, clients and suppliers
COMMUNICATE 1. Proactively engage with customers via effective communication 2. Foster strong relationships and keep all stakeholder inc customers, clients and suppliers well-informed
5. Manage all direct reports 6. Maintain Asset Compliance
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