ROLE SUMMARY Through their team they are responsible for the day-to-day operations in their wider portfolio, including maintenance, and financial health of properties on behalf customer and clients
HEAD OF OPERATIONS LATER LIVING
REPORTS TO: SENIOR HEAD OF
KPI’s
PROFESSIONAL QUALIFICATIONS
Excel - Property Management* 101 – People Management Excel - People Management TPI – Level 3 Qualified to enter * Dependent on experience
1. All Operational Metrics 2. >20% attrition 3. >3% Churn 4. Achieve set Growth Target
GROWTH
SERVICE
PEOPLE
OPERATING MODEL
1. Ensuring that a clear consistent standard is
1. Driving a highly engaged and high performing service culture through their teams. 2. Leading by example by motivating, engaging and developing their teams.
1. Achieving financial and operational targets for their business area focusing on retaining existing business and delivering our Resident Management Company service offer.
1. 10485 Units 2. 244 Developments 3. Up to 3 people to manage
delivered across the portfolio.
2. Ensuring value and
transparency in property management to build trust
and engagement of customers/clients.
KEY RESPONSIBILITIES
1. Oversee Operational delivery. 2. Deliver growth targets. 3. Manage and Nurture client relationships 4. P&L delivery 5. Delivery of business initiatives.
COMMUNICATE
1. Consistent and professional use of all available channels for effective customer, client and employee communications.
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