ROLE SUMMARY Alongside their team they are responsible for the day-to-day operations in their designated portfolio. Including maintenance, and financial health of properties on behalf customer and clients
PROPERTY MANAGER SOUTH WEST
REPORTS TO: REGIONAL MANAGER
KPI’s
PROFESSIONAL QUALIFICATIONS
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
101 – Property Management Excel – Property Management 101 – People Management TPI – Level 3 Qualified within 12/18 months
INSPECT
PROCURE
MAINTAIN & RECORD 1. Maintain sites to a high standard 2. Proactively communicate 3. Respond promptly to
1. Complete monthly site inspections 2. Identify and solve development issues 3. Complete reports to ensure
1. Maintain a site budget that allows for cost-effective procurement of contractors and services. Ensure cashflow remains positive 2. Ensure that suppliers are paid on time
OPERATING MODEL
1. Manages 1430 units 2. Manages 25 Developments 3. Manages 0-3 People
the property's condition is well-documented and any repairs required are actioned.
customers Address issues and ensure that works are completed on time
KEY RESPONSIBILITIES
1. Complete monthly site visits/inspections 2. Maintain a site budget
COMMUNICATE 1. Proactively engage with customers via effective communication 2. Foster strong relationships and keep all stakeholder inc customers, clients and suppliers well-informed
3. Maintain sites to a high standard 4. Proactively engage with customers and suppliers
Made with FlippingBook Ebook Creator