ROLE SUMMARY Through their team they are responsible for the day-to-day operations in their wider portfolio, including maintenance, and financial health of properties on behalf customer and clients
REGIONAL MANAGER NORTH, WEST, EAST, SCOTLAND & WALES REPORTS TO: HEAD OF OPERATIONS
KPI’s
PROFESSIONAL QUALIFICATIONS
101 – Property Management * Excel - Property Management 101 – People Management Excel - People Management TPI – Level 3 Qualified to enter * Dependent on experience
1. 95% of inspections completed on time 2. 100% Accounts/Budgets issued on time. 3. 1.3 Complaints per 1000 4. >5% of invoices older than 4 weeks 5. >20% attrition
INSPECT
PROCURE
MAINTAIN & RECORD
OPERATING MODEL
1. Manages 8792 units 2. Manages 255 Developments 3. Manages 8 People
1. Exemplary property inspections involve thorough assessments, identifying potential issues, and providing detailed, transparent reports to ensure the property's condition is well-documented and any repairs required are actioned.
1. A clear site budget that allows for cost-effective procurement of contractors and services. 2. Ensuring that cashflow remains positive and that suppliers are paid on time ensuring seamless management of the property. COMMUNICATE 1. Effective communication involves clear and timely updates, transparent information sharing, and proactive engagement to foster strong relationships and keep customers/clients and employees well-informed
1. Maintain sites to a high standard 2. Proactively communicate 3. Respond promptly to customers Address issues and ensure that works are completed on time
KEY RESPONSIBILITIES 1. Ensure monthly site inspections are completed 2. Ensure budget/accounts are delivered 3. Ensure all your sites are maintained to a high standard 4. Oversee engagement with customers 5. Mobilise/Demobilise sites within agreed timeframes 6. Manage all direct reports
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