Job Purpose
The role of the Assistant Director of Campus Operations will be responsible for the development, implementation and management of a first-class Facilities Management service, establishing quality communication mechanisms, excellent management information processes and procedures as well as delivery of excellent customer service standards to a wide customer base. A key requirement will be the ability to develop the in-house teams and deliver a strong sense of leadership, ensuring the University delivers the very best service levels and a strong engagement to cultural and behavioural change. Reporting to the Director of Estates and Commercial services, the Assistant Director of Campus Operations will lead provision of high quality, effective and value for money facilities services, including leading the maintenance and compliance teams in the delivery of the maintenance, statutory compliance functions, helpdesk, cleaning, security, portering, post, catering and commercial services, sports and active lifestyles and any other activities required to support the University’s operations across the Estate. Operating at both a strategic and operational level, the postholder will lead and motivate a large scale in-house team as well as external contracted services and associated budgets. More generally the role will ensure the team maintains its focus on delivering key University objectives and adopts a proactive, customer focused approach in the delivery of services which support high quality environments for students, staff and other stakeholders.
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