Duties and Responsibilities
Job Description
Main duties and responsibilities
• To develop offering and feedback to the catering team on demand and menu offerings.
• Responsible for managing the events and accommodation diary.
• To proactively seek customer feedback and disseminate it to EAF.
• Responsible for increasing income with internal departments through strong relationship building and understanding their requirements.
• To review existing processes and procedures on a regular basis and put forward actionable improvement suggestions and carry out regular updates to the CRM. • To develop, share and improve knowledge of the market, competitors, and commercial services and their offering. • To become a super user of the events and accommodations system and support on set up of rates, menus and changes to the offering for accurate recording of items.
• Responsible Increase income for academic lets and summer business
• Responsible to line manage a team of internal event coordinators including training, development and performance management in line with the Directorate and University policies • Manage and distribute the internal enquiries towards the team and ensure fair workload distribution • Ensure response time and quality to internal enquiries is done to the agreed standard set within the Sales SLA • To fully understand the venues portfolio across all sites and support internal bookers in finding the right space on campus • To create event proposals for enquiries using the correct documentation, imagery and menus and set standard for the wider team • To become the key account manager for large scale internal events and their bookers with their requests, questions and support enquiries
• To support on external business when required.
• To assist the Senior Sales & Marketing Manager with reviewing T&Cs, SLAs, and risk assessments and participate in competitor benchmarking exercises.
To see guidance notes for further instructions on how to complete this section, click HERE .
The list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager. This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade. Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.
• To input enquiry and customer data into the CRM and utilise the actions function to follow up on enquiries.
• To engage with key stakeholders across campus such as event service providers i.e, porters, cleaning, security, maintenance and other key departments such as Timetabling, Registry and Events & Ceremonies teams.
• To agree accommodation rates with Senior Sales & Marketing Manager.
• To support the Senior Sales and Marketing Manager in the delivery of the Summer Accommodation strategy.
• Responsible for the day-to-day operation of the summer business including managing the allocation and delivery of up to 1500 bedrooms a night for summer accommodation business covering over 100,000 bed nights over a 10week period.
• To update and manage the QM Stay and booking.com websites and lead on all B&B bookings.
• To manage internal invoicing.
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