QMUL - Diary and Accommodation Manager

Duties and Responsibilities

Job Description

Job Title: Department Reports to: Grade: Hours per week: Appointment period: Current Location: Work activity type:

Job Purpose

Diary and Accommodation Manager Professional Services / Estates and Facilities Senior Sales and Marketing Manager Grade 5 Full-time (35hrs) 12 Months (Maternity Cover) Mile End Professional Services: Admin/Operational/Technical and Support

To generate and maximise income for Estates and Facilities by contributing to and delivering the commercial business plan, working as part of the commercial sales team and contribute to the commercial plan, the University’s strategy 2030 and the annual target set by the Head of Venues. Responsible for managing all internal events business and lead the team of internal events coordinators by managing the diary, incoming enquiries as well as build strong lasting relationships with internal stakeholders and bookers. You will also lead on Academic bedroom lets and support the Senior Sales and Marketing Manager currently worth £2M). You will be experienced in diary management and accommodation business and will be able to lead a small team including direct line & performance management as well as appraisals and team motivation.

Organisation Structure

This role will develop a strong understanding of the product they are selling and support the team in navigating through the challenges of operating on the various campuses.

Head of Ventures

To enable a seamless approach to sales the department uses a CRM which manages the diary and financial processing. The post holder should develop a good working knowledge of the ooking system and support the Senior Sales & Marketing Manager by using it to report activity and manage rates and ensure the configuration and rates are set accurately.

Store Manager - Zero Waste Shop

Senior Sales and Marketing Manager

QM Venues Administrator

Senior Events Manager

Diary and Accommodation Manager

Commercial Events Executive x3

Events Manager

Events Manager

Retail Assistants

Internal Events and Sales Coordinator

Internal Events and Sales Coordinator

Events Coordinator

Job Context

Reporting to the Senior Sales & Marketing Manager you will be part of the Queen Mary Venues team that sell and deliver all events across all campus’. Queen Mary Venues (QMV) delivers private dining, weddings, corporate events, residential summer schools and summer and Christmas parties, generating an annual income of £4M for the University. As part of the QMV team you will be responsible for the diary management of all internal event enquiries, academic let bookings and take a leading role in the planning and operations of the summer accommodation business.

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