“It doesn’t matter if an event is run perfectly, there’s always a small magnitude of chaos in any large crowd situation. The key is to never stand back and let things unfold. We stay engaged.” toursec.com
plans in place, they expect you to get that they’ve just spent maybe a hundred dollars or more on a ticket and that they just want to enjoy the show free of worry – and we do every- thing we can to make that happen.” Toursec delivers that peace of mind. Dan has never lost a client to a competitor because, he explained, he has every reason to want to do things right. “For starters, I don’t want to be sued,” he laughed. “But unethical practices and shoddy training do seriously sink a lot of companies in this industry. You can’t hire people who have a reputa- tion for using force when it’s not called for. Like I said, that kind of thing becomes the event. You need to know where you stand and what you’re permitted to do. I also own a mainstream security company that has over 10,000 arrests under its belt, so that’s really informed how I’ve trained my Toursec teams.” Dan trains Toursec recruits in the principals of the Incident Command System, a collective of police, fire, EMS, and other response and regulatory agencies. “ICS is an incident management system. We use this system at our events and I train for it with the best. We recently participated in an
all-agency exercise built around a recent incident where an explosion has occurred at a high-attendance indoor event,” he said. “It doesn’t matter if an event is run perfectly, there’s always a small magnitude of chaos in any large crowd situation. The key is to never stand back and let things unfold. We stay engaged. We don’t just monitor situations that seem like they may escalate; we walk through the crowd, in pairs, and engage groups of friendly people in a friendly manner, ask them how their day or night is going and how they’re liking the show – it lets the general crowd know we’re there and we’re approachable.” On top of that, Toursec comes well-equipped on the tech side of things. Dan has invested in a Police Specification Command Post with three dispatch consoles in constant contact with guards, police, fire and EHS. “This is great for the Quick Response team – a QR team – and if there’s an incident, they go in and dealwith it. At some of the larger festivals we do, we utilize a CCTV system and at others a spotting system. If there’s a fight called we can
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DECEMBER 2017 • SPOTLIGHT ON BUSINESS MAGAZINE
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