OUR STRATEGY Connectivity
02.
CONTINUING TO CONNECT WITH CUSTOMERS
Making inroads with outages Our electricity, gas distribution
them rather than writing to them about planned outages. We now have email addresses for 76% of our retail customer base. That has saved the business $126,000 in postage costs and saved 4.5 tonnes of CO 2 e. We also improved our communications around unplanned outages. A customer lifestyle survey this year showed 73% of customers would prefer to be notified by text if there was
and telecommunications networks were available more than 99.9% of the
time over the past 12 months, including both planned and unplanned outages. That said, one thing we did identify this year is that our communications around outages could be improved. Research showed that 81% of our customers would prefer us to email
Vector is committed to building strong and authentic relationships with customers. This year we launched a range of initiatives to improve customer interactions and to bring us closer to communities.
ELECTRICITY NETWORK
GAS NETWORK
FIBRE-OPTIC NETWORK
KEY ELECTRICITY NETWORK GAS NETWORK
FIBRE-OPTIC COMMUNICATION NETWORKS ONGAS LPG BOTTLED GAS DELIVERY AREAS ONGAS LPG RETICULATED NETWORKS LIQUIGAS LPG DEPOTS KAPUNI GAS TREATMENT PLANT FIBRE-OPTIC POINTS OF PRESENCE VECTOR AMS OFFICE and in New South Wales, Australia. E-CO PRODUCTS HEAD OFFICE POWERSMART HEAD OFFICE TOTAL HOME SOLUTIONS VIA E-CO PRODUCTS GROUP ARE NEW ZEALAND WIDE. COMMERCIAL AND INDUSTRIAL SOLAR AND BATTERY SOLUTIONS VIA POWERSMART ARE ACROSS NEW ZEALAND, AUSTRALIA AND THE PACIFIC ISLANDS. Vector’s advanced metering subsidiary owns and operates energy meters across New Zealand
AUCKLAND
Tauranga
AUSTRALIA
Napier
Wellington
Christchurch
PACIFIC ISLANDS
Dunedin
Invercargill
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Vector://AR 17
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