Dear Friends, Since 1951, The Arc of the South Shore has diligently worked to provide the highest quality services and advocacy for children and adults with intellectual and developmental disabilities, including Autism. Over the past seven decades, MESSAGE FROM THE CEO
SATISFACTION SURVEYS At The Arc, we are committed to providing programs and services that satisfy the wants and needs of our participants, their families, and our employees. Annually, we measure satisfaction through surveys across each of our programs and among staff. For FY22, 596 participants/families and staff responded to our surveys.
We received a 99% satisfaction rate from participants
The Arc has helped over 100,000 individuals with disabilities live their best lives in their community. Together, we will continue to create an inclusive society that will provide an improved quality of life for the individuals we serve as well as gratifying employment opportunities for the staff who support them. Through our advocacy work, The Arc promotes inclusion and creates tangible changes in our communities and the lives of people with disabilities. We are embarking on an exciting three-year strategic plan that focuses on five pillars: 1. Employee Culture of Excellence: To enhance and elevate our organization culture and workforce development to be an employer of choice 2. Information Technology: To develop a solid infrastructure that supports and maintains a high-functioning organization via technology-based solutions 3. Diversity in Leadership: To provide a greater depth and breadth of experience and perspective that will allow us to better relate to the communities we serve 4. Donor/Board Development and Corporate Volunteerism: To build a development plan that expands our footprint in the community, improves agency recognition, and advances board membership and fundraising 5. Understanding our Value Proposition: To support and maintain quality, effective programs and services that support our mission and advance a dynamic workforce that sustains growth We stand shoulder to shoulder with the valiant founders, parents, board members past and present as well as the countless friends of The Arc who have brought this organization to where it is today! Continue to achieve with us as we pave a progressive path toward the future. Thank you for your support, Abigail Parrilla
94% of employees said that their jobs allow them to make a difference in
We received an 80% satisfaction rate from employees
the lives of people with disabilities
DIVERSITY, EQUITY, AND INCLUSION At The Arc, we promote diversity, equity, and inclusion (DEI) across all of our programs and organizational practices. In FY22, we: Implemented our new DEI policy Completed a new strategic plan Hired a DEI consultant and held virtual town hall meetings for staff Completed CLAS training with our Board Completed implicit bias training with staff Created a staff diversity committee that meets monthly Added a DEI section to our employee newsletter Added Juneteenth as an agency recognized holiday, and more
Tanya Duncan, Chief Human Resources Officer, with Caroline
Kautsire, author of What Kind of Girl? as
part of our DEI Speakers Series
Chief Executive Officer
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