Quality & Safety Corner Human Experience Week Ryde celebrated Human Experience
Week beteween 5 th and 9 th May. This is a time to recognise and celebrate you, the people who are shaping the healthcare experiences of others every day. NSLHD proudly joined the statewide conversation about the HeART of Healing, humanising healthcare. The week shines a focus on our staff
delivering exceptional clinical outcomes balanced with kindness, compassion, empathy, and human connection. This year, HeART of Healing posters were available at all facilities and services and staff were encouraged to write a message of what the HeART of Healing meant to them on the posters. To learn more about the statewide program visit Elevating the Human Experience. For more information email NSLHD-ThePatientExperience@health.nsw.gov.auHUMAN
R.E.A.C.H. REACH (Recognise, Engage, Act, Call, Help is on its way) was developed by the Clinical Excellence Commission to empower patients
and families to escalate their concerns about changes in a patient’s condition.
A recent survey of 14 patients and carers identified that ONLY 1 patient (7%) knew about REACH. Once education on REACH had occurred 93% (n=13) advised that they would be comfortable to make a REACH call. Please ensure that patients, carers and families are educated on REACH on admission to your ward and REACH posters are displayed and visible.
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