Guest Engagement Scores Q1 2024
OVERALL STAY EXPERIENCE: 94.94
SERVICE ATTENTIVENESS 93.76 TARGET: 93.09
ARRIVAL EXPERIENCE 95.49 TARGET: 93.63
TARGET: 91
PROBLEM FREE
PROBLEM HANDLING
ROOM WORKING ORDER (HOTEL WEAKNESS) 92.30 TARGET: 89.79
82.96
78.52
TARGET: 76.45
TARGET: 75.03
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