excellence in client experience award deadline to submit - June 2
Zweig Group and Client Savvy have partnered to recognize firms that solicit real client feedback and consistently excel at aligning with client expectations and delivering elevated experiences. The Excellence in Client Experience Award issues award badges in four metallic levels: Platinum, Gold, Silver, and Bronze based on the level of performance met. Winners will not only be recognized at the ElevateAEC Conference & Awards Gala, but also at the CXps conference.
2022 WINNERS LISTED BY CATEGORIES
2022
The process starts with a baseline client perception study. Firms will provide Client Savvy a recent client list with contact information to kick off the client feedback study. At a minimum, either 100 names OR 60% of revenue presented with the provided list to be eligible for consideration of this award. The feedback collected will then be analyzed quantitatively as well as qualitatively by Client Savvy’s data scientists, and a benchmarking comparison performed. The grading rubric factors in a range of performance crite- ria, allowing firms to achieve recognition a variety of ways based on their individual strengths. Broadly, the factors fall into two categories: (1) Client Outcomes and (2) Engage- ment. Firms will be awarded based on the performance criteria they met, typically as followed: Bronze – above average; Silver – top quartile; Gold – top 10%; and Platinum – top 3%. Learn more here, or contact awards@zweiggroup.com for more information.
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