Q&A
A MIX OF QUALITY, STYLE, DURABILITY AND SUPERIOR CUSTOMER SERVICE SETS FLAIR APART FROM THE COMPETITION, SAYS SENIOR SERVICE ENGINEER CIARAN MULDOON… ‘It’s great to know my input can help improve the product’
TELL US ABOUT YOUR INVOLVEMENT IN FLAIR’S R&D PHASE I get to work closely with the team during the development phase, which is one of the best parts of my job. If there’s a new product, I will be the first to install it and see how it works in the real world. If something could be made easier or improved, I’ll share that with the team and it often leads to changes. It’s a good feeling knowing my feedback helps make the product better for everyone. WHAT ARE YOUR PLANS FOR 2025 AT FLAIR? Looking ahead to 2025, I’m excited about helping launch new products and making sure they’re as installer- friendly and customer- focused as possible. I’m always looking for ways to improve how we do things, whether that’s trying out
With Flair since 2012, Senior Service Engineer Ciaran Muldoon talks to Ireland’s Plumbing & Heating Magazine about his role. WHAT IS YOUR BACKGROUND? Before joining Flair, I worked as a carpenter. I’ve always enjoyed working with my hands and figuring out how to make things look great and work perfectly. Over time, I got to know what customers really want — something that’s durable, stylish and easy to use. That experience made it an easy decision to join Flair, where those same qualities are at the heart of what we do. WHEN DID YOU JOIN FLAIR & WHAT DOES YOUR ROLE ENTAIL? I joined Flair in 2012, and my main job is managing
Ciaran Muldoon.
our products. The best part? Seeing the end result, when everything’s installed and looking amazing, especially when I’ve had a hand in shaping the product along the way.
the installation of our shower enclosures. But it’s more than just fitting them — I also get involved in testing new designs and giving feedback to the team. Sometimes, I’ll trial a new product or suggest tweaks that could make it easier to install or more practical for customers. It’s great to know my input can help improve the product. WHAT ARE THE MOST CHALLENGING & REWARDING PARTS OF YOUR ROLE? One of the trickiest parts of the job is dealing with bathrooms that aren’t quite ‘standard’ - uneven walls or unusual layouts can make things interesting. But that’s also what keeps it exciting, and it’s how we come up with ideas to improve
new techniques or working closely with the R&D team. The goal is to keep making Flair the top choice for quality shower enclosures. WHAT ARE YOUR PERSONAL INTERESTS & HOBBIES? Outside of work, I’m into yoga. When I’m not doing that, I enjoy being outdoors — sea swimming, cycling, park runs or just spending time with family and friends. It’s good to have a mix of activities to keep me inspired and recharged.
WHAT IS FLAIR’S USP? What makes Flair special is that
everything we do is about quality and innovation. Our products aren’t just built to look good — they’re made to last and to be easy to work with, whether you’re the installer or the customer. And because everything is designed right here in Ireland, we have total control over the process. It’s that mix of quality, style, durability and superior customer service that really sets us apart.
T: +353 (0)42 966 8000 (Mon-Fri: 8:30am-5pm) E: sales@flairshowers.com www.flairshowers.com
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PLUMBING & HEATING MAGAZINE | 67
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