DEPARTMENT HIGHLIGHTS
Progress on Backlog Reduction We are proud to share that our surgery scheduling department has received recognition from upper leadership for significant progress in reducing our surgical case backlog. Previously we had multiple surgical departments at 25 wait weeks, the backlog has now improved to a range of 13-24 wait weeks. This reduction is a testament to the team’s dedication, strategic scheduling efforts, and commitment to improving patient access and care delivery. The surgery scheduling will continue working hard to build on this momentum.
The surgery scheduling department implemented a new phone tree system through Cisco Finesse, giving each department its own direct line to their surgery schedulers. This enhancement improves communication efficiency and ensures that patients are quickly connected to the appropriate department. Additionally, A dedicated MD line has been established to further streamline provider communication and support timely coordination of care. Activation of Phone Tree for Improved Communication
Main Line – 661-852-3637 MD Line (not to be given to patients) 661-852-3639
Timely Surgical Case Scheduling
Increased Surgical Utilization
We’re excited to report that 75%-80% of surgical cases are now being scheduled within three business days of the case being built by providers. This level of efficiency is a major achievement, especially in the absence of a regional guideline. Kern County is proudly setting the expectation for timely surgical scheduling across the region. This accomplishment underscores our commitment to streamlined workflows and high standards of care coordination.
In alignment with our ongoing efforts to reduce the surgical case backlog, the surgery scheduling team as seen a positive impact on surgical utilization. As the backlog has decreased, surgical utilization has increased-reflecting more efficient use of OR time and improved patient throughput. This improvement demonstrates how our focused strategies are not only reducing wait times but also optimizing available resources for better overall performance.
06
06
Made with FlippingBook Digital Publishing Software