GETTING MORE FROM YOUR HEALTHCARE DOLLARS
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There are some additional benefits that are available to you as a Cigna member. These products / services offer a variety of discounts at no additional cost to you and your dependents on the plan.
Cigna.com
Register on myCigna.com Once you do, you can log in anytime, anywhere to: Manage and track claims View ID card information Find doctors and compare cost and quality ratings Review you coverage Track your account balances and deductibles
Health Information Line
It can be a fever in the middle of the night or a question about a popular medication. Whether you’re looking for general information or have a specific health concern, the health information line is open 24 hours a day, seven days a week. Dial 800.Cigna24 – (800) 244-6224 and you’ll be connected with a nurse who is ready to help answer your health questions.
Register today! Visit myCigna.com or get the myCigna Mobile App.
PRESCRIPTION DRUG BENEFITS AT A REDUCED COST
MyCigna Mobile App
You’re busier than ever. At Cigna, they get that. While they can’t wave a magic wand and make all the frusterating, time-consuming aspects of your life go away, they can give you a tool to help make your life easier. And healthier. The all-new myCigna Mobile App gives you a simple way to personalize, organize and access your important health information – on the go. The app puts you in control of your health, so you can get more out of life.
Q. What should I do if I have a problem getting a claim paid? A. Start by contacting the carrier’s member services number to determine the nature of the problem. If the issue is the way the doctor or other service provider has billed the claim, then contact your doctor or Claims Advocate at MEW. If the insurance company has an eligibility issue, contact Human Resources for assistance. Q. What is the difference between brand formulary, brand non-formulary, and generic drugs? A. Brand formulary is a prescription drug that is listed on the formulary (i.e., a list of prescription drugs covered by the plan). These drugs are protected by a patent issued to the original innovator or marketer. Brand non- formulary drugs are patent protected but are not listed. A generic equivalent drug can become available when the patent protection runs out, and is deemed equal in therapeutic power to the brand name originals. Q. When should I go the Urgent Care vs. Emergency Room? A. For non-life threatening injury/illness after normal doctor’s office hours Did you know you can obtain prescription drugs at local retailers at a reduced cost and sometimes even free? Publix offers a variety of generic Oral Antibiotic medications to you absolutely free. Bring in your prescription for an approved medication and receive it FREE, up to a 14-day supply. Publix recently approved a medication for diabetes. CVS, Target, Walgreens & WalMart also offer over 400 generic prescriptions for $4 and a 90 day supply for approx. $10. Remember DO NOT show your CIgna ID card to receive these benefits, or you will be charged your CIgna drug rate. FAQs
Care Consultants
Here when you need them. Extended Customer Service Hours provides you 24/7 access to a Cigna Care Consultant. Call at your convenience… 866-494-2111
In addition to the network of physicians, hospitals, emergency rooms, and urgent care clinics, you also have the option of going to the convenient care clinics located within some grocery and drug stores, for minor illness such as ear aches, colds, flu and so on. By selecting one of these providers, you pay only the regular office visit copay; a significant savings over the emergency room and urgent care copayments. Please visit the various websites for locations, hours of operations and scope of services.
CVS Minute Clinic: www.cvs.com Walgreen’s Take Care Clinic: www.walgreens.com
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