SARA ROBERTS
HEAD OF INNOVATION, NHS ARDEN & GEM HEALTH SYSTEM SUPPORT NHS ARDEN & GEM
BIO I grew up in North Wales but now live in London, delivering transformational strategic change across the NHS in England. This course provides the only Masters-level degree in Value-Based healthcare in the UK. Despite my demanding NHS role and living in London, the blended online and in-person workshops allowed me to participate fully. The teaching has been excellent, equipping me with both academic expertise and practical skills. Whilst on this course, I was given a promotion to a senior role leading on NHS service innovation. Additionally, I have made valuable connections with other students, faculty members, and guest speakers.
RESEARCH IMPACT My research project explored how the NHS in England can implement Value-Based approaches to health and care through innovation of its services or - how it “Innovates for Value”. The impact of the research will inform how the innovation functions of health system support organisations such as AGEM should operate to deliver value. The main findings were that: - Value-Based innovations should be based on a deep understanding of the market’s priority needs, and that the current priority needs are in data, analytics and intelligence to support decision making, as well as establishing operating models, leadership and governance required for integration - Collaboration, both with partner organisations and internally in an organisation to bring together multispecialty teams is key to innovating for value - Service innovations need to have a clear advantage that is evidenced through appropriate metrics, and when innovating for value, these must always include measuring outcomes and quality and their link to cost.
SUSAN KOTRZUBA
ASSISTANT DIVISIONAL MANAGER, CHILDREN & YOUNG PEOPLE’S DIVISION SWANSEA BAY UNIVERSITY HEALTH BOARD
BIO Completing my Masters in Swansea University School of Management has been a rewarding and enriching experience for me. I acquired valuable knowledge and skills, which enabled me to apply analytical methods and tools to solve complex problems and make informed decisions in various contexts. I also enjoyed working on real-world projects with industry partners and collaborating with peers. Working for the NHS, I am committed to improving the quality and efficiency of healthcare services. I believe that my Masters programme has enhanced my career and is aligned with the NHS’ vision and values.
RESEARCH IMPACT One of the key areas studied was Value-Based healthcare, which is a framework for delivering better outcomes for patients. I intend to use this framework in my work to measure and improve the value of care delivered, engaging with patients and stakeholders to understand their needs and preferences. My research was focussed on improving patient flow within paediatric phlebotomy services, as long waiting times for even urgent blood tests were being experienced. Following my research waiting times have been reduced from weeks to days. I am thankful to my lecturers, classmates and family for their support and guidance throughout my studies. I look forward to applying my knowledge and skills to make a positive impact in the healthcare sector and beyond.
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