LEADERSHIP PROGRAMMES
LEADING A CULTURE OF GUEST CENTRICITY
EMOTIONAL INTELLIGENCE
DESIGN THINKING WORKSHOP
Learn how to articulate root cause of a potential operational issue Learn the steps of Design Thinking Apply Design Thinking for sustained solutions
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Learn the 5 principles of Emotional Intelligence Understand how to deal with other colleague’s and guests throughEI
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Medallia & LQA Standards
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How to train standards on the jobs
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Anticipating Guest needs
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OBJECTIVES
OBJECTIVES
OBJECTIVES
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All Levels
M1 – M2 Service Leaders
All Leaders
AUDIENCE
AUDIENCE
AUDIENCE
1Day
6Hours
7 Hours (1 Day)
DURATION
DURATION
DURATION
Resolve long-term issues through novel thinking Apply a methodology to drive innovative thinking
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Increase awareness and understanding on oneself and others
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Increase Guest Satisfaction scores Increase LQA Performance scores
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R.O.I
R.O.I
R.O.I
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Better Guest Engagement
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L&Dteam
L&Dteam
L&Dteam
FACILITATOR
FACILITATOR
FACILITATOR
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