REPLICATING REHAU RELIABILITY THROUGHOUT THE SUPPLY CHAIN FOR ASHFORD BOROUGH COUNCIL
With a portfolio of 5,000 homes, many of which are over 30 years old, Ashford Borough Council is continually striving to ensure its social housing meets regulatory standards to provide maximum security and comfort to its residents. When the time came for the council to renovate its existing portfolio, it was looking to improve thermal efficiency and reduce the maintenance requirements of the current windows. The council needed to work with a reliable team including a supplier, fabricator, and installer, and use products that could meet high standards and be replicated across several properties. Sizing up the challenge The Stock Condition Survey, which is primarily carried out to help housing providers plan future maintenance and investment, identified 35 flats from Luckley House, an independent living scheme for older persons, and 9 general needs flats from Clockhouse. With issues at both sites and some parts unavailable or hard to source, the existing uPVC windows at both sites had come to the end of their life. Ashford Borough Council therefore opted to install new windows and doors that exceeded minimum requirements to future proof its housing stock. A relationship built to last
After a competitive tender process, the contract was awarded to The Window Company (Contracts), as part of a wider five-year rolling social housing upgrade project. The extensive experience of The Window Company (Contracts) in the sector, and the excellent U-values of REHAU’s products, were both leading factors in winning the tender. Rueben Brown, building surveyor at Ashford Borough Council, said: “REHAU windows and doors were the ideal product to meet our aims for this project. The thermal efficiency of the products is excellent, and we’ve never had a bad experience with them in the past. On top of this, the replacement parts are always readily available when needed, so we knew it wouldn’t be an issue if we needed to carry out repairs in the future.”
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