THA_Review_Magazine_September_2020_V6_WEB

HOSPITALITY—REVIEW

THE OFFICIAL JOURNAL OF THE TASMANIAN HOSPITALITY ASSOCIATION: SEPTEMBER 2020

C O N T E N T S

THA PRESIDENT PAGE 4 THA CEO PAGE 6 THA DEPUTY CEO PAGE 22 INDUSTRIAL RELATIONS MANAGER PAGE 24 MEMBERSHIP AND CORPORATE MANAGER PAGE 28 CLUBS TASMANIA PAGE 30 MINISTER FOR RACING & SPORT PAGE 32 COMPLETE INFORMATION SOLUTIONS PAGE 34 BEETLE BLACK MEDIA PAGE 38 TASMANIAN LABOR LEADER PAGE 40 HOSTPLUS PAGE 44

WORKFORCE DEVELOPMENT MANAGER PAGE 46 TOURISM TASMANIA PAGE 48 BUSINESS EVENTS TASMANIA PAGE 50 HOSPITALITYDOCTOR.COM PAGE 52 LIQUOR AND GAMING PAGE 54 TYPSY PAGE 56 TASMANIA POLICE PAGE 60 BLUELINE LAUNDRY PAGE 61 IMPERIAL BRANDS PAGE 62 YOUR THA COVID-19 SUPPORT CREW PAGE 64 MEET THE TEAM PAGE 66 CORPORATE PARTNERS PAGE 68

HOSPITALITY—REVIEW PUBLISHED BY THE THA 25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 03 6220 7300 enquiries@tha.asn.au www.tha.asn.au Cover photo by Osborne Images.

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 3

WELCOME BACK TASSIE!

THA PRESIDENT Paul Jubb

Welcome back Tasmanian hospitality Y ou were so very missed! Never has the community appreciated the smell of coffee beans, the taste of freshly caught and cooked seafood and the sound of clinking glasses more so than now. We never really do appreciate what we’ve got until it’s been taken away. And as one who has spent a lifetime working in the industry, I’ll never again take for granted the ability to pour a beer for a patron and see them enjoy drinking it. Thankfully, much of our industry has been able to re-open its doors. This is a direct result of the efforts of everyone in the community and those in our industry who sacrificed their livelihoods to keep Tasmanians safe. As an industry we responded quickly, brutally to a degree. But we had to. We accepted the call to arms to stay home and stay safe. For many of us, the shut-down brought fear, concern and sadness. But mostly, it felt strange. We spend our working lives around people, sharing confined spaces; shoulder-to- shoulder in the kitchen, at the bar and at the reception desk. We see faces all day long. Some are repetitive and familiar, and some are with us for fleeting moments. Yet we smile, we welcome and we serve. Those months where we were unable to have patrons in our venues were truly strange. Our industry did our best to stay in touch through shifting to take away offerings, communicating online and posting on social media. But for us who live and breathe for the sound of joyful interaction in a venue, it was an unnatural time. So, when we say “Welcome back!” to our staff and our patrons, it is completely and utterly genuine. This edition of Hospitality Review is themed Welcome back and is full of information to support our industry as restrictions ease. We recognise that some venues and services are still unable to operate and most of us are operating with restrictions.

I assure you that the Tasmanian Hospitality Association is unrelenting in its efforts to reach the very best outcomes for Tasmanian hospitality. We are proud of what we have been able achieve but we are also continue to push for better operating conditions, better support packages and greater clarity on the pathway forward. I encourage you to read pages 8-19 which outline our requests to Tasmanian Government for measures to support the rebuilding of the hospitality industry.

Endorsed by:

In times of crisis, we’re here for you. Guides and resources to help businesses manage their risks and navigate insurance implications during COVID-19. Visit now: ajg.com.au/pandemic

Bianca Stillwater Restaurant Launceston

Need advice? Get in touch with the Gallagher team:

Tim Johns (state-wide): David McCormack (North): Dan Quintin (South):

6235 1242 6337 1312 6235 1241

To the extent that any material in this document may be considered advice, it does not take into account your objectives, needs or financial situation. You should consider whether the advice is appropriate for you and review any relevant Product Disclosure Statement and policy wording before taking out an insurance policy. 2763-0820-1.1

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 4

WELCOME BACK TASSIE!

THA CEO Steve Old

N ot long after the Covid-19 shutdowns began, the Tasmanian Hospitality Association began planning for reopening. At the time, we didn’t know how long it would take until our hospitality venues could reopen or what reopening would look like. What we did know, however, was that our venues would be coming out of a long, tough period and that they’d continue to be challenged by the circumstances surrounding the pandemic. We also recognised that Tasmanians would be eager to reconnect with each other while remaining cautious about their safety. We could see that Tasmanians should be encouraged to catch up on what they had missed – connecting with each other and enjoying our hospitality experiences once again. The Tasmanian Government agreed, and we worked in partnership with Tourism Tasmania to develop the Welcome Back campaign. The Welcome Back campaign is a state-wide advertising campaign that showcases the vibrancy of Tasmania’s hospitality industry.

It welcomes Tasmanians back to hospitality venues and encourages them to get out to their local venues to enjoy catching up with their friends, families and colleagues again. The campaign is featured on television, radio and digital platforms and includes a toolkit of resources for hospitality businesses. It’s the first time we have seen a significant campaign promoting the hospitality industry. What I love most about this campaign is that it features real Tasmanian hospitality businesses and personalities. The production team travelled throughout the state to capture real-life hospitality people in action and the result is spectacular. Tasmanian people in hospitality – this is you! Be proud of your resilience, your tenacity and your strength. But mostly, be proud of what you bring to Tasmanian communities. You help make the Tasmanian way of life remarkable.

Return to Workplace Guide Solutions to support your business and its people so you can recover and rebuild with confidence. Developed by Gallagher’s team of experts, including organisational psychologists, occupational therapists, HR consultants and Workplace Risk specialists, it’s designed to help you better navigate this unprecedented time. Read now: ajg.com.au/returning-to-the-workplace

Endorsed by:

Karen River Arms Hotel Ulverstone

Need advice? Get in touch with the Gallagher team:

Tim Johns (state-wide): David McCormack (North): Dan Quintin (South):

6235 1242 6337 1312 6235 1241

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 6

25/93 Salamanca Place, Hobart TAS 7000 T: 03 6220 7300 F: 03 6220 7317 PO Box 191, Battery Point TAS 7004 E: enquiries@tha.asn.au W: www.tha.asn.au TASMANIAN HOSPITALITY ASSOCIATION

Tasmanian Hospitality Association Rebuilding the Tasmanian Hospitality Industry Government support and priorities July 2020

20 th July 2020

The Hon Peter Gutwein MP Premier of Tasmania Level 11, 15 Murray Street HOBART TAS 7000

1. Introduction

The Coronavirus pandemic has had a major impact on Tasmania’s hospitality industry and the Tasmanian economy. The effective lockdown of the industry in response to the virus not only meant thousands of hospitality business closures, it also meant the loss of thousands of jobs in the industry. The hospitality industry is the third largest employing industry in Tasmania and is a major contributor to the Tasmanian economy. It is essential therefore that, as Tasmania emerges from the lockdown, there is a clear focus on rebuilding the industry. The Australian and Tasmanian Government support during the pandemic was fundamental in limiting the impacts of the lockdown and in assisting hospitality business owners and operators staying afloat. However, while the restrictions have now been eased to the point where business owners and operators are able to contemplate re-opening their businesses, Government support remains essential if these businesses are to remain open long-term. It needs to be recognised that most of these businesses have had little or no cash flow during the lockdown, while continuing to face ongoing costs. In many instances this has meant these businesses now have little or no cash reserves, not only limiting their capacity to re-open, but also placing them at higher risk in being able to meet the ongoing operating costs as they look to get back on their feet. While there will be a strong campaign to encourage Tasmanians to reconnect and once again enjoy their favourite restaurant, pub or get away venue, it is expected that the level of patronage will take some time to reach the point where businesses can once again thrive and experience the cash flow needed to meet their ongoing operating costs. And it is anticipated that this will be more acutely experienced in the regional areas, particularly with the loss of interstate and international tourism. As they re-open their doors hospitality businesses continue to be faced with meeting the costs of financing and business loans, rental costs, restocking and preparing their premises for re-opening, utility costs, wages for staff and much more but at a time when cash flow is low. For these reasons there is a real prospect of significant numbers of businesses choosing not to re-open, or re-opening only to fail a short time later. In order to see a strong rebound, and the boost this will bring to the Tasmanian economy and jobs, continued Government support is needed in the immediate future. It is also the time to look to the future and address some of the strategic issues that have been a major impediment to the growth and development of the industry over many years. This “Government support and priorities” document sets out the key areas of Government support, stimulus and future direction needed to rebuild Tasmania’s hospitality industry and the vital role it fulfils in delivering a strong and vibrant Tasmanian economy.

Dear Premier Please find attached the document entitled “Rebuilding the Tasmanian Hospitality Industry – Government support and priorities - July 2020”. The document has been produced following detailed consultation with Tasmania’s hospitality industry. It outlines the position the industry now faces as we look to re-emerge from the lockdown and provides details of the government support and priority initiatives that are needed, so we can successfully rebuild the industry in the wake of the Coronavirus pandemic. The Tasmanian Hospitality Association (THA) staff and the Great Customer Experience (GCE) program contractors – engaged with the funding support from the Tasmanian Government – played a vital role in supporting over 2,500 hospitality business faced with immediate closure or severe restrictions during the lockdown. The heart felt stories and circumstance of each business owner and operator was devastating but provided the THA with a clear understanding of the impact on the industry and what is needed to get the industry back on its feet. I firmly believe that now more than ever we need to work closely together to support Tasmania’s hospitality business owners and operators, who must now take the very courageous step of re- opening their doors and reinvesting in their businesses, in what will be a very uncertain business environment for some time to come. I would like to take this opportunity to commend you and the Tasmanian Government for your hard work and dedication, which has seen Tasmania successfully navigate through the crisis to this point. I think all Tasmanians recognise the leadership that you have shown has kept us safe and you should rightly be proud of what has been achieved. But the task before us now is to rebuild the industry and the THA, which represents the third largest employing industry in Tasmania with over 22,000 employees, is ready to work with you and your team over the coming years, as we look to rebuild an industry that plays such an important role in Tasmania’s economy and the jobs and career opportunities it provides for Tasmanians. The attached document is by no means exhaustive but focuses on the priority areas where Government support is considered critical and I look forward to working with you and your team as we look to rebuild the hospitality industry, which is so important to our lifestyle and prosperity. Yours sincerely

Steve Old CEO

“Dedi cated to Mai ntai ni ng and Impr ov i ng the Profess i onal i sm and Prosper i t y of the Tasmani an Hospi tal i t y Indus t ry ”

2. Financial Support and Key Initiatives

2.5 Payroll Tax – Continued payroll tax relief until at least 30 June 2021 Payroll tax relief provided by the Tasmanian Government during the lockdown has been essential in assisting businesses to remain viable. As businesses look to re-employ staff as they re-open, continuation of this funding support will be critical until these businesses experience the cash flow and turn over needed to support the ongoing employment of staff. 2.6 Energy and other Utility Costs – Funding support until at least 31 December 2020. Energy is one of the major costs in operating hospitality businesses and enterprises and the funding support provided by the Tasmanian Government during the pandemic played an important role in many eligible small businesses remaining viable. This support remains important as businesses look to re-open, in a circumstance where turnover may remain low for some time and where they have little in the way of cash reserves. This issue is of equal importance to larger sized businesses, in many cases needing a much greater turnover to meet their ongoing operating costs. For these reasons the Tasmanian Government should continue to provide funding assistance to Tasmania’s hospitality businesses to meet their energy costs, regardless of size and regardless of who they contract their energy through, until at least the end of the 2020 calendar year. It needs to be recognised that many businesses are not supplied by Aurora as their services are more expensive than other providers. Venues should not be disadvantaged because of this. Similarly, the Tasmanian Government should provide funding assistance to all Tasmania’s hospitality businesses in meeting their water and sewerage charges until the end of the 2020 calendar year, as well as a moratorium on current grease trap upgrades until such time as the industry is back on its feet. 2.7 Interest Free Loans scheme - supporting businesses reinvesting in the industry. Access to capital is becoming tighter as the banks and financial institutions take a more risk averse position, or place even stricter requirements on lenders. This presents a potential brake on investment, critical in being able to promote the rebuilding of the industry. A government led interest free loan scheme can play an important role in providing confidence for hospitality businesses reinvesting in their businesses at this critical time. 2.8 Business, Legal and Marketing Services – access to free advisory services until 30 June 2021. The free Collins SBA program funded by the Tasmanian Government during the pandemic played a vital role in assisting Tasmania’s hospitality businesses and enterprises in navigating their way through the lockdown. In many cases venues looking to re-open will need to refinance their businesses, renegotiate their leases, or look to market their businesses in the post-COVID-19 environment (which includes the current loss of interstate and international visitors) and business, legal and marketing advice will be essential if they are to remain viable. Government support in accessing these services will play a major role in providing business owners and operators with the confidence needed to re-open and re-establish their businesses.

2.1 Jobkeeper - Continued Jobkeeper funding until at least 31 December 2020.

Without JobKeeker, the Tasmanian hospitality industry would have been decimated. As staff wages are the major operating cost faced by hospitality businesses looking to re-open, continuation of the JobKeeper support will be critical until these businesses experience the cash flow and turn over needed to support the ongoing employment of staff. 2.2 Playing Safe – A campaign to encourage Tasmanians to behave responsibly. While the behaviour of Tasmanians during the lockdown and in the early days of easing restrictions was exemplary, the feedback from the hospitality industry indicates that in more recent times patrons are beginning to ignore social distancing obligations. While it is the responsibility of businesses to manage patrons within their venues, it is evident that this is becoming more difficult as the expectations of patrons revert to pre-COVID-19 times. While pre-booking assists some businesses in better managing their venues, difficulties and tensions are beginning to occur with managing walk-ins and general patron behaviour inside the venue, many not complying with instruction or good social distancing practice. Tasmania does not want to find itself in the same situation that Victoria is currently faced with and the behaviour of the community is a vital part of keeping Tasmania safe. For this reason, as the restrictions are lifted, the community needs to be continuously reminded to behave in a COVID-19 safe manner when visiting their local venues, while they enjoy watching their children back on the playing field, as they shop at the local supermarket or any other pastime or activity where social distancing is needed. For these reasons the Tasmanian Government should produce and deliver a campaign that continually reminds the community of their role and responsibility in managing the Coronavirus pandemic and in keeping all Tasmanians safe. 2.3 Rise in Insurance – Need to address the exponential rise in insurance premiums. The recent bush fires across Australia have seen an exponential rise in insurance premiums for hospitality venues in Australia, including Tasmania. In some instances, including Tasmania, it has become practically impossible to find a willing insurer. COVID-19 may well see an even greater rise in premiums, making it all the more difficult for businesses to ensure their venues are properly insured. This is an immediate issue as venues look to re-open, as well as posing a long-term impact on the viability of Tasmania’s hospitality businesses. It is an issue that has a serious impact across the industry and government strategies or policies are needed to ensure that venues can continue to be insured. 2.4 Hardship grants – Continuation of the hardship grants until at least 31 December 2020. The hardship grants available during the lockdown were vital in ensuring many venues remained afloat. Feedback from the industry is that these grants need to be continued and that they will be critical as business owners look to re-open their venues, many in the situation where they have little in the way of cash reserves and in an environment where future turnover will be limited. This will be particularly the case in the regional areas and the hardship grants should remain on offer as the industry looks to re-open. Venues that missed out in the first round should be immediately looked at for funding assistance.

2.9 Training – Continued commitment and funding support of an Industry led Registered Training Organisation (RTO) and in-venue training. The extent of loss of trained and skilled staff from the hospitality industry as a result of the lockdown will not be known for some time. However, it is anticipated that the losses will only add to the difficulties long faced by hospitality businesses in accessing skilled and capable staff. The Tasmanian Government made the commitment to provide the hospitality industry with $1.0 million to develop an industry led RTO and this commitment will be vital if the industry is to have the access it needs to quality staff and provide a first class quality experience for which Tasmania is renowned. 2.10 Licensing and other hospitality fees – waiver of fees until 30 June 2021 Tasmanian hospitality businesses, staff and enterprises face a range of annual government taxes, charges and licence fees (state and local government) and waiving these fees in the early stage of the industry re-opening will be important in providing the capacity and confidence for venue owners and operators to re-open and will provide the opportunity for many staff who have had no income, to acquire the necessary licenses to be reemployed. 2.11 Improved Access to Internet and Mobile Phone Services – major investment by the Tasmanian Government to improve internet and mobile phone access and services in the regional areas of Tasmania. A major limitation experienced by hospitality businesses and enterprises has been the poor quality of internet and mobile phone services, particularly in the regional areas around Tasmania. This has had a major impact on regional hospitality businesses, not only by providing a poorer quality service but in some instances, has resulted in a loss of custom. Contemporary tourism expectations of national and international visitors also heavily rely on quality access to internet and mobile phone services, including their use for bookings and navigation, and the poor quality of the services around Tasmania reflects badly on the state as an attractive destination. The Tasmanian Government previously trialed a wifi-hot spot initiative however this was discontinued. The Tasmanian Government should invest heavily in a similar program in the regional areas of Tasmania, or undertake other initiatives which will ensure that there is quality access to internet and mobile services to support the rebuilding of Tasmania’s hospitality industry and indeed, regional businesses more generally.

In a more immediate sense, while many employees were able to be retained via the JobKeeper program, businesses in effective lockdown were still faced with meeting the ongoing cost of employee entitlements, such as superannuation and sick leave. While government support was available for other operating costs such as energy and utility services, business owners and operators were still faced with meeting these employment related overheads at a time when there was limited or no income, effectively increasing their debt burden and placing a further handbrake on the capacity of businesses to re-open. Industry consultation also indicates a strong potential for a large number of business owners and operators deciding not to re-open, the level of debt, costs and risks being regarded by operators as simply too high. It is vital that the government is fully aware of the situation business owners and operators now face, and where possible, provide much needed assistance in their efforts to rebuild their businesses, including addressing key issues associated with industrial relations. 3. Other Critical Issues 3.1 Responding to business closures and Impacts on Suppliers Through consultation with the hospitality industry there are clear indications that a significant number of business will fail as a consequence of the lockdown. This in itself is a tragedy however there are greater implications with many or most of these businesses being creditors that owe Tasmanian suppliers of goods and services. This is not only an issue for the small businesses that provide goods or services but the larger companies and providers, with the level of outstanding payments simply being on a much larger scale. And the flow on effects of hospitality business closures may be significant and may occur over an extended period of time, as business try to recover from the lockdown but ultimately fail. For these reasons it is important that the Government is watchful as the industry looks to rebuild and can provide support where business closures have a much broader impact than the tragic loss of those individual businesses that close their doors for good. 3.2 Responding to increases in rental and lease costs As we emerge from the lockdown, property owners are now seeking to return to full rental/lease payments from hospitality business operators. In some instances the feedback is that the property owners are in fact looking to increase their pre-COVID-19 rental/lease rates, in an effort to recoup the losses they themselves incurred as a result of the lockdown, following a pause on lease/rental payments at the time. These rental increases are occurring at a time when venue income is low and uncertain and, together with all the costs of re-opening their doors, place a substantial burden on hospitality businesses looking to re-open. As property rental/leases are one of the major operating costs incurred by hospitality businesses that do not own their own venue, this has the potential to result in a significant number of businesses not re-opening or closing completely. While in normal circumstances this may be seen as simply an opportunity for a new operator to invest in the industry, this is less likely in the current uncertain business environment. The result is that this can lead to greater losses of business from the industry and a much slower recovery and is an issue where government support or policy may be needed.

2.12 Industrial Relations – Supporting the industry’s needs at National Cabinet meetings

Industrial relations play an enormous role in the ongoing operation of hospitality businesses and enterprises. While employment conditions and specification of entitlements are vital for protecting employees and maintaining a viable workforce, the associated costs to employers and the capacity of the industry to pay are equally important in maintaining a robust and viable hospitality industry. As the industry looks to recover and rebuild from the impacts of COVID-19, a modern industrial relations system is more important than ever, in supporting the rebuilding of Tasmania’s hospitality industry. For this reason it is important that the Tasmanian Government actively supports the hospitality industry at National Cabinet meetings, advocating for industrial relations reforms that will support rebuilding the industry.

4. National Submission by the Australian Hotels Association

3.3 Supporting businesses dependent on foreign visa workers Foreign visa workers are an essential component in meeting the workforce needs of the Tasmanian hospitality industry. Not only do these workers help meet the needs of a critical shortage of quality trained staff in Tasmania more generally, in areas such as Tasmania’s East and West Coast they fulfil an even more critical role due to the difficulty in attracting Tasmanian staff to these more remote locations. Feedback from the industry demonstrated how difficult it was during the lockdown to retain these foreign visa workers, particularly as many were simply not eligible for government support. The loss of these employees to the industry and the state will be more acutely felt as business such as those at Cradle Mountain, Freycinet and Strahan and in the regional areas more generally look to re-open and the government needs to ensure that the policy settings are supportive of the industry’s efforts in re-recruiting foreign visa workers. 3.4 Continued marketing of hospitality industry/Welcome Back campaign The Tasmanian Government’s investment in promoting the hospitality industry through the “Welcome Back” campaign is not only welcome but is essential in being able to encourage Tasmanians to reconnect with one another and their local hospitality venues. However this campaign has only been funded for a limited period of time (up to three months) and the recovery phase for the hospitality industry is expected to take twelve months or more. The need to encourage Tasmanians to patronise their local venues is all the more important with the ban on interstate and international visitors and this will have a major impact on hospitality venues for a considerable period of time. For these reasons, continued funding for the “Welcome Back” campaign needs to be considered, potentially until the middle of 2021, particularly if international and some interstate visitor bans remain in place. 3.5 Freight and supply of goods in regional area The cost and access to freight services, particularly in the more remote and regional areas of Tasmania, has long been an issue impacting on hospitality businesses. This issue has been exacerbated as a result of the Coronavirus pandemic and is even more critical now as venues look to re-stock and re-open their doors. As a significant cost to their businesses, and as an issue of the reliability of supply, the Tasmanian Government needs to look at ways of addressing these freight handling issues, such as providing a subsidy on freight charges during the re-opening phase. 3.6 Ongoing Review of Restrictions on Venues The need for the social distancing restrictions and bans on interstate and international visitors is fully recognised and supported. However, these restrictions are having a major impact on the capacity of Tasmania’s hospitality businesses to have the confidence to re-open and for these reasons these restrictions and bans should be under constant review and be reduced or removed as soon as it is safe to do so.

The following is a summary of the stimulus proposals lodged by the Australian Hotels Association with the Australian Government on 17 June 2020. These details are provided here so that the Tasmanian government is familiar with the details and can lend its support at the National Cabinet meetings for those measures that can assist in rebuilding Tasmania’s hospitality industry. JobKeeper  Extend JobKeeper for all hotel businesses until at least 31 December 2020.

Fringe Benefits Tax

For the next three years, all businesses should be allowed to:  claim a tax deduction and GST inputs,  together with the suspension of fringe benefits tax (FBT) on entertainment expenses Excise  Freeze the twice yearly CPI excise increase on beer and bottled spirits for at least three years.

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Protecting yourself from coronavirus

Business vehicle registration relief package

Rapid Response Skills Initiative

This interim guidance is based on what is currently known about coronavirus (COVID-19). The Tasmanian Government will update interim guidance as needed and as additional information becomes available. This interim guidance is to help everyone plan for community transmission of coronavirus in Tasmania. There is much to learn about its transmissibility, severity, and other features of the disease . We want to help everyone prepare their response to this public health threat.

The health, safety and wellbeing of Tasmanians is our number one priority as we face the challenge of coronavirus. We also recognise the significant impact the unfolding COVID-19 situation and trading restrictions are having on Tasmanian small businesses. To support significantly impacted Tasmanian small businesses, $9.75 million in business vehicle registration savings and deferrals is available. Registration freeze for light and heavy vehicles

The health, safety and wellbeing of Tasmanians is our number one priority as we face the challenge of coronavirus. We also recognise there are significant numbers of Tasmanians now out of work due to the COVID situation and trading restrictions. An additional $6.3 million is being made available to support individuals who have lost their job as a result of COVID-19 to access immediate support to connect to work or training. The program assists workers find a new job or retrain for a new career, and link them with services that can help navigate options. Rapid Response Skills Training Support

Applications Significantly impacted business owners can apply for the Registration freeze for light and heavy vehicles or the Heavy vehicle registration and motor tax waivers at the Transport Tasmania website. www.transport.tas.gov.au/registration/ registration_business_support_package You will need to provide details on your business registered for tax purposes in Australia and your Australian Business Number (ABN) and make a declaration that your business activities have been ceased or suspended. Approval will be at the discretion of the Registrar of Motor Vehicles. Contact and assistance For advice on eligibility or for assistance with your application please call Registration and Licensing Services on 1300 135 513 or email vru@stategrowth.tas.gov.au For general business advice contact Business Tasmania on 1800440026 or ask@business.tas.gov.au

Eligibility Individuals can apply for Rapid Response Skills Training Support funding if they have recently lost work due to retrenchment, downsizing or business closure. Businesses that have immediate job needs and opportunities available can register for the Rapid Response Skills Matching Service now. To apply Individuals can apply for career advice and training support at www.skills.tas.gov.au/learners/support_for_retrenched_ and_redundant_workers Businesses can register if they have employment opportunities at www.skills.tas.gov.au/learners/support_for_ retrenched_and_redundant_workers Contact and assistance For advice on eligibility or for assistance with your application please call Skills Tasmania on 1800 655 846 or email rapid.response@skills.tas.gov.au If you make the difficult decision to downsize or close your business, please contact us early to see where we can assist you and your staff.

Small businesses looking to suspend activity due to the COVID-19 business downturn and trading restrictions can apply to the Registrar of Motor Vehicles to freeze their business vehicle registrations for both light and heavy vehicles. Registrations can be reactivated at no cost to them when the business restarts. The maximum period that a registration can be frozen is 12 months. Heavy vehicle registration and motor tax waivers For heavy vehicles of over 4.5 tonnes the government will waive fees for registration and the road component of motor tax for 12 months. Operators will still need to pay the regulatory component of motor tax which goes to fund the operations of the National Heavy Vehicle Regulator (NHVR).

To support Tasmanians in these challenging times, the existing Rapid Response Skills Initiative will be expanded to help redeploy people who have lost their job as result of the impacts of COVID-19. The Rapid Response Skills Initiative assists individuals to be reskilled and to connect to jobs in industries where there is immediate and emerging demand. Support up to $3 000 is available for career advice and training for people who have lost their jobs because they have been made redundant, the place they worked has closed or their employer had to let staff go. Rapid Response Skills Matching Service To help move workers into new jobs as quickly as possible, a Rapid Response Skills Matching Service is also being established to help match and prepare a job ready workers with industries and businesses. The service will focus on sectors where there is increasing job demand now, including in health and related services, transport and logistics and retail, but can be accessed by any business needing staff.

For more information visit www.transport.tas.gov.au

For more information visit www.skills.tas.gov.au

WELCOME BACK TASSIE!

THA DEPUTY CEO Brad Upton

‘Born into the industry’ T he THA’s new Deputy CEO will be a familiar face to many in the industry and he has a very strong hospitality pedigree. “I grew up in the Tasmanian hotel industry. Our family had a hotel in South East Tasmania and having spent many of my formative years in the hotel, I’m sure that’s where my love of the industry stems.” Brad said. Despite his family selling the hotel in the late 80’s to take on a Newsagency, Brad’s love for the hospitality sector remained holding several waiting, gaming and bar positions around several Hobart venues whilst he put himself through an Advanced Diploma of Hospitality at Hobart’s Drysdale Institute. After turning down an offer to return to Drysdale to teach after graduating, Brad moved into the retail environment running a sports store in the middle of the Hobart CBD. This didn’t last long though with the call of the hotel industry too strong, and after two years, Brad moved into a Cadet Area Manager role with Carlton and United Breweries at Cascade. “The role was very broad. I felt like a jack of all trades, but it gave me the opportunity to travel the state and meet the great people of our industry. I was putting up decals on bottle shop windows, selling beer and non-alcohol, helping with marketing and learning the ropes of the industry” added Brad. Brad spent the next 17 years at CUB, working in all sections of the business and played key roles locally through their wine acquisitions and demergers. His roles included managing key customer groups on premise, planning all retail banner groups for Tasmania and leading the Tasmanian Field Sales team on several occasions.

“Having spent time in such varied roles and categories, plus being involved in our family businesses, it has helped me get a better understanding of a lot of the challenges our customers face and ways in which I can support them. Not all businesses are the same, and this is true for people as well. I like to look at each person and challenge on its merits and work out how I can best provide a win-win outcome for everyone.” I’m looking forward to joining Steve and the THA team to help our members and our industry, be that on the road to recovery or as we work together to make our industry stronger than ever.” In 2016 Brad was appointed the State Sales Manager for Lion, a role which he has held until now. This role has seen Brad grow as a leader and has given him a different insight into the Tasmanian hospitality industry. “The people and culture of Lion are what make it such an amazing place to work. They have a vision of keeping the customer at the heart, and they live this every day. This is one of the core values I hold and something I look forward to bringing to my new role with the THA.” Brad had many achievements at Lion, amongst those being one of the largest market share regions in Australia for Lion and bringing back Boags St George exclusively for the independent trade. However, he says the most rewarding was being able to maintain and grow his friendships across the industry whilst broadening his skill set. When asked why he had never moved interstate with either of the breweries he responded “Angela (partner) and I have a young family (Will 11 & Ollie 7) and believe Tasmania is the greatest location to raise a family, having both been born

Ben Beach Hotel Burnie

I’m looking forward to joining Steve and the THA team to help our members and our industry, be that on the road to recovery or as we work together to make our industry stronger than ever.” Brad joins the THA on Monday the 21st of September and looks forward to engaging with all members and corporates in his new role.

and raised here ourselves. I love Tasmania, and my passion has always been for the Tasmanian hospitality sector, so the choice of moving away has never been one I’ve entertained too much”. “I’ve been fortunate roles and opportunities have presented themselves for me to stay here, continue to develop myself and give back to an industry that has given me so much over the years.” “The COVID restrictions have impacted everyone in different ways, it’s devastating to see such wide-spread impact on our industry but the way the whole industry has banded together during this crisis shows what an amazing industry it is.

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 22

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 23

WELCOME BACK TASSIE!

Lawyer/ consultant (indicative charging)

THA Charge

Topic

Comments

We provide members with all aspects of preparing for and participating in UFD, anti-discrimination, Fair Work hearings including post hearing debrief

Unfair Dismissal (UFD) Conciliation Anti-Discrimination Conciliation

$1500+

THA provide in person advocacy for all hearings

INDUSTRIAL RELATIONS MANAGER Merv Saltmarsh

Adverse Action Conference

$1500+

THA provide template documents to ensure legal compliance. Including employment contracts, position statements and policies and procedures. THA provide regular social media updates advising of changes affecting your business, public holidays, industrial award variations. State-wide forums on all industrial legislation while providing networking opportunities with corporate partners and industry peers. Reviewing existing documents, policies and procedure compliance with legislation and mitigating risk.

Template Documentation

$1500+

National Wage Decision 2020 O n 19 June 2020, the Expert Panel of the Fair Work Commission issued its Annual Wage Review 2019–20 decision [2020] FWCFB 3500 to vary modern award minimum rates. The MinimumWage Panel has determined the following: An increase of $13.00 per week (or 35 cents per hour) to the National MinimumWage, bringing the weekly rate to $753.80 per week. This means the National Minimum Wage will increase from $19.49 to $19.84 per hour; and An increase of 1.75% to modern award minimum wages. The MinimumWage Panel has determined that there will be staggered commencement dates for different industries, taking into consideration the adverse impact of the COVID-19 Pandemic: Group 1 Awards: 1 July 2020 Group 2 Awards: 1 November 2020 • Clerks – Private Sector Award 2010 • Miscellaneous Award 2020 Group 3 Awards: 1 February 2021 • Hospitality Industry (General) Award 2020 • Restaurant Industry Award 2020 • Registered and Licensed Clubs Award 2010 • Alpine Resorts Award 2020 • Amusement, Events and Recreation Award 2020 • Fast Food Industry Award 2010 • Marine Tourism and Charter Vessels Award 2020 The increase applies from the first full pay period commencing on or after the date specified.

Help with compliance The Tasmanian Hospitality Association provides members with support in complying with Awards, the Fair Work Act and other associated legislation. Key areas of support include: • Payroll Processes THA can audit your processes to ensure you are paying people correctly and in accordance with all statutory entitlements. • Rosters Training calculating rosters. THA can assist with checking rosters to ensure compliance with the National Employment Standards and requirements of Modern Awards. The Table opposite is indicative of the broader services available within your membership compared to other providers. Members can access our website portal tha.asn.au /Employment Relations For further information, feel free to contact the THA on 62207300 or send an email to; Merv Saltmarsh ER/Business Improvement Manager: merv@tha.asn.au | 0407 869 924 Even the most well-established businesses can inadvertently come unstuck when creating and

Industrial Legislation Advice Updates

$500+ per annum for this service alone

$500 per attendance for specialist sessions

Industry Forums

$250+ per hour with legal focus not industry specific

Documentation Review

Our ER Business Improvement team will visit your venue upon request.

$250 per hour plus travel time

Venue Visits

Health check mini audit for all members to ensure workplace compliance, cost effectiveness and mitigating risk.

ER Health Check

$500 per hour

In person, in confidence, including business restructure and structure reviews, change management and leadership profiling.

Business Improvement

$250 per hour

Jess Maylands Lodge Hobart

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 24

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 25

Are you one of the almost 500 venues that have received business advice from Collins SBA in the past 4 months?

We have been helping Tasmanian hospitality businesses by providing immediate support with: • Business continuity planning • Accessing government grants • Tightly managing cash flow • Planning for business sale or succession If you are looking for business support to not just survive, but to thrive, then arrange an initial obligation free consultation with one of our Advisers to see how we can help.

We have also been working with many venues running a coaching program on how to ensure you not only survive, but position yourself to thrive in a post-Covid world covering: • Financial modelling • Brand and revenue generation • Technology • People leadership and management

• Success mindset • Business planning

Michael Denehey 0419 513 805 Collinssba.com.au 1300 265 722

WELCOME BACK TASSIE!

CHEMICAL TRAINING

Get on top of your hygiene policies and procedures with Rapid supply’s online & onsite training programs.

MEMBERSHIP AND CORPORATE MANAGER Nick Roney

Membership During these trying times it’s pleasing to see our membership has grown to over 550 venues. This has been directly attributed to the THA supporting the whole of industry not just members. We provided answers and clarifications regarding changing and new restrictions throughout the pandemic. Our GCE contractors have been doing a great job with dealing with industry compliance and discussions around current WorkSafe plans in venues and other training requirements that may be needed, which has also helped. Over this time, we have adjusted our communications to the four pillars of the THA. As you all are aware, we have the Pub, Tavern, Accommodation, Restaurants/Café/ Caterers (RCAT) and Clubs Tasmania, under the Tasmanian Hospitality Association banner. As I write this, I have just finished our first ever THA sector Zoom sessions for the Pub/Tavern, RCAT and Accommodation venues. The idea behind these is to inform all members of what we are working on at a government level, get an understanding of concerns or issues that you may be experiencing and then plan a way forward so we can tailor an outcome for those individual sectors of the THA membership base. The numbers in these meetings have been small at this stage, but I encourage everyone to respond to my calendar invites that I will send out again for the meetings in the coming months. We are currently still running our electricity tender through ENERGY ROI which there appears to be an average savings to members around 15%-20% (depending on annual usage and load profile). What we are still finding for those that participate in this offer, is that some people have benefited by being put on the wrong tariff and this has now been rectified and in some cases a back payment has been issued by the individual retailer. Please contact me if you are interested in this offer.

Corporate Our corporate partners have reached 61 and I encourage you to keep them top-of-mind when you need advice or are looking for a competitive quote for your business. We welcome The Card Network on-board, who have signed up as a Silver partner. They have two cards that will be sold in supermarkets — The Pub Card and Restaurant Card. During this time, we have created a corporate task force, which has been put together to see how our partners can come together for a common objective and that is to help the industry. We have met twice now and we look forward to working more closely with this group to help all members through these times. We are looking for offers to come from our trusted partners, not only to help with members business but to help our corporates grow their business as well. This is why we encourage you all to support those who are supporting us at the THA. Podcast We have commenced our podcast again (Hospitality in our Community), with a few changes in the format. Along with myself and Steve, we have recruited two hard-hitting industry experts in David Foster and David Noonan. In the series, there will be round table discussions on what we see in the industry and we unpack topics that “you” the venues have brought to our attention. This discussion can be comical at times, but it also gets down to the industry nitty-gritty. The more people that we get listening and sharing via all the social media platforms, the better. If you have any topics that you wish us to cover, please email me. Lastly, I just want to remind everyone the THA’s website the best resource for industry news and relevant up to date ER/ IR information. If you have misplaced your member login please call our office on 6220 7300. Please contact me directly if you need assistance in any way regarding your membership on 0439 119 343. Cheers, Nick

VERLA 500ml 11014510

75% ALCOHOL WIPES 11014566

CLEANKILLDISINFECTANT5L 10710730

WIPEOUTSANITISERSPRAY5L 10710985

50 PER PACK

12 PER PACK

KN 95 MASKS 892-65190

NITRILE GLOVES 892-65190

P2DUSTMASK W/ VALVE 10110490

VINYL GLOVES 11014559

SNEEZE GUARD 11014601

MANUEL DISP VERLA 11014522

MOBILE HANDWASH UNIT 11014621

SANITIZER STANDAUTO 11014523

BODY TEMP

THERMOMETER 10112876

ANTI FOG GOGGLE 10112849

WOWWIPES + DISP 892-65190

DISPOSABLE OVERALLS 892-65190 | Various Sizes

THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 28

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