WELCOME BACK TASSIE!
WELCOME BACK TASSIE!
Typsy for hospitality businesses At Typsy, we understand the challenges hospitality businesses are facing in the coming months, or even years - not the least of which is understandable trepidation many of us in the industry are feeling at the moment, from those at senior management right through to those of us just starting out. We believe the key to overcoming this is instilling confidence both at work and in the future of the industry - and upskilling is an essential part of that. Knowledge is, after all, power - and by training with Typsy, teammembers are empowered to consistently uphold your business’ high standards. And in turn, you become empowered to optimize your business for maximum impact and return. By opening up our entire platform for free, we hope hospitality businesses can continue to support their staff, build new skills, strengthen old ones, and come back even stronger. Here for all hospitality businesses, big and small From the largest hotel chains in the world to the smallest food truck, Typsy has been built to support your journey in hospitality. Business with multiple locations? Typsy eliminates the need for travelling representatives for training. A fledgling venue? Typsy’s courses can help you find your feet for your best chance at future success. We understand that all businesses have their own unique challenges, especially in the COVID era and beyond - and wherever you are, we’re here to help you overcome them.
With Typsy’s manager’s dashboard, and an in-depth reports function including over 15 different metrics, you can easily keep track of your team’s progress and engagement. Modern solutions for modern challenges Hospitality is an industry that moves incredibly quickly, with trends, issues, and technology in a constant state of evolution. That’s why Typsy is designed to provide support with content that’s relevant to you, both now and in the future, in a way that actually suits modern digital life. Typsy’s video library is regularly updated with fresh content, so there’s always something new to learn.
TYPSY Upskill your staff for FREE!
Supporting businesses reopening their doors H ospitality has always been a special industry: a place where camaraderie is so ingrained that good teams start to genuinely feel like family. A welcoming, collaborative, challenging environment where your relationships with coworkers and customers alike create a true sense of community and belonging. Of course, the hospitality industry has faced enormous challenges over the past few months. Especially in Australian hospitality, where the goal posts have seemed to be constantly shifting, we have all needed to be quick- thinking and nimble-footed. Adapting venues, rosters, and roles as best we can, shifting to take-away only and limiting capacity. Through everything, we’ve all worked together to maintain that sense of community and the promise of a brighter future. This is why Typsy is so proud to partner with THA to support the Great Customer Experience Program. Typsy’s ultimate goal is always to support the hospitality industry, and help owners, managers, and staff realise the best versions of themselves and their businesses. To help support a strong, safe, and welcome return to hospitality operations, Typsy put into action its COVID-19 Support Plan (CSP), which makes our entire platform free for all users until September 30 2020 - and free for THA members until April 30 2022! We see this initiative as a crucial element in the recovery of Australian hospitality. As CEO Jonathan Plowright puts it, “The negative impacts on hospitality and tourism are devastating, but together we can build a stronger community. Being able to offer free access to Typsy at this time allows us to support not only our existing customers, but also to help many more people whose lives and businesses have been disrupted by the effects of the coronavirus pandemic. Community has never been more important than it is now, and providing online learning is a positive and accessible way to help people stay productive,
Customise your training experience Already have training materials, but need to streamline delivery? Or maybe your team requires fully customised training content? Typsy’s Custom Content feature allows you to upload your own video lessons to assign venue-specific training on any topic, as needs arise. Empower staff to learn and grow independently A simple, but powerful, fact: learning and development opportunities can make or break your employee retention. When you enable teammembers to upskill at their own pace, and pursue their own industry interests, you build a group of passionate, fulfilled staff who can communicate effectively and feel motivated at work.
connected and engaged with their employers and the hospitality industry.” Our platform provides online video learning content specific to the hospitality industry. With a growing library of courses and lessons which are video-based, shot on location, and are always led by world-class instructors, your business will be able to skill up staff, no matter where they are located. Typsy also has a number of COVID-specific courses to get you and your business rebound-ready: content ranging from COVID-19 responsibility and service tips, to Business restart, to Recruitment and onboarding, for when you’re ready to expand your team. COVID-19 courses delve into safety standards and how to optimize your team during this time, with more COVID-specific courses due for release in the coming months. With a Netflix-style learning library designed to encourage skill development and discovery, members have instant access to courses, lessons, and additional downloadable resources. Armed with Typsy content, quizzes, and shareable certificates (which are endorsed by the Institute of Hospitality), you can feel confident moving into the future of hospitality.
Take control of your training Gone are the days of expensive, time-consuming, inconvenient training courses. Instead, simply choose a course, lesson or playlist you think would benefit your team and assign that training whenever, and to whomever, suits you best. Voila! Staff are notified instantly when new training has been assigned.
THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 56
THA HOSPITALITY—REVIEW: SEPTEMBER 2020 | 57
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