ReEngage Free call companion service
Useful Contacts Here is a list of useful contacts should you require any assistance or need any further information Anchor On Call Our 24-hour emergency call centre. In an emergency use your pull cord or pendant to contact or call: • 0300 123 7101 Customer Enquiries Our Customer Enquiry Line is open Monday to Friday 8am to 6pm, and Saturdays 8am to 4pm • Telephone - 0800 731 2020 • Email - contact@anchor.org.uk Customer Debt Recovery Our Customer Enquiry Line is open Monday to Friday 8am to 6pm, and Saturdays 8am to 4pm • Telephone - 0300 123 7082 • Email customerdebtrecoveryteam@ anchor.org.uk Customer Relations Team Our Customer Enquiry Line is open Monday to Friday 8am to 6pm • Telephone - 0345 602 5516 • Email customer.relations@anchor.org.uk Repairs Desk Our lines are open Monday to Friday 8am – 6pm, and Saturdays 8am – 4pm • Telephone - 0800 234 6163 Be Wise Free to call. Lines open Monday - Friday 9am to 5pm
ReEngage is a call companion service for older people who live alone or in sheltered housing. It can benefit those who live alone, don't have regular contact, but there may be some other people as well who don't live alone (for example, someone caring for a partner). Local Managers can also support Residents by referring them to Reengage and quoting ‘Anchor’. Within 7 days of referral, someone from ReEngage will contact you to say hello and find out a bit more about you. Within 30 days, you would then be matched with a call companion. There are also volunteering opportunities to be a call companion. You can self-register and training is provided.
For more information, please ring ReEngage on 0800 716 543 or check out their website www.reengage.org.uk
*Please quote Anchor when completing the referral*
0800 023 4477
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Age UK Advice Line Free to call. Lines open 8am – 7pm, 365 days a year • Telephone - 0800 678 1602 Samaritans Telephone - 116 123 (This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call Email - jo@samaritans.org
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