Joint Resident Council and Scrutiny Panel Meeting
On Tuesday 23rd May we held our first face to face residents’ m eeting of the year, bringing together the Residents’ Council and Scrutiny Panel.
The meeting was attended by 10 of our residents who received a range of updates on a variety of topics:
Be Me housing transformation
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• Customer experience and satisfaction
• The Connected Properties project (installing WiFi in all locations)
CEO update
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• The draft Environmental Sustainability Strategy
• Housing performance including an update on location manager vacancies
Throughout the day, residents were able to ask questions and constructively challenge. This was invaluable and will help us improve and develop our plans.
The meeting had been arranged to coincide with a Board meeting so residents and Board members could have lunch together. This was a great opportunity for all to ask questions and to get to know each other a bit better. As well as Sarah Jones, Board members get out and visit Anchor locations regularly. Almost 80 visits have taken place this year so far, with more to come! The feedback from those that attended has been really positive. Here are some of the comments; “well done, very worthwhile”, “good debates”, “really well organised, lovely day”, “good meeting, good to meet face-to-face".
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