The Rise of AI in Legal The Use of AI Will Increase in Law Firms and Legal Departments
WHAT LEADING VOICES ARE SAYING
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My recommendation when firm leadership asked what we should be doing about generative AI was don’t try to shut it off, but provide guidance. So the first thing we want to do right now is understand. This is here. It’s not going to go away, but we want to provide good guidance notes to our professionals about what they should or shouldn’t be doing. Then as part of our client service and innovation committee, we put together a task force focussed on artificial intelligence and how we as a firm would utilise GenAI in the practice of law and in service of our clients, thinking in terms of what our concerns would be and what their concerns would be around the use of this technology. Our clients right now are struggling with the same thing we are struggling with, which is how do we
understand this technology and utilise it? And I think this is really a journey that we have to take with our clients — not necessarily dictate to them how we’re going to do it, but invite them into the conversation. Our journey begins with helping them understand what this technology is. They don’t have to be technologists, but we have to understand it well enough and be willing to have that conversation. We’re doing that very thing at my firm and making certain that we understand what our client’s tolerance is for this type of innovative technology and helping them understand where our guardrails are and how we can leverage those guardrails to give them a level of comfort they might not already have.
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Real quotes. AI-generated audio voiceovers.
Judi Flournoy Chief Information Officer, Kelley Drye
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24 VOICES FOR 2024 LEGAL TECH TRENDS IN AI & AUTOMATION
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